Do you really understand the needs and drives of your customers? One way to make sure you do is to ask them, using surveys customized for your specific needs and linked directly to your call center or IVR. Voice Survey captures feedback from customers about your company products and services. It is simple to design, test and publish surveys, and just as easy to analyze and measure the results in real-time.

  • No coding / development required
  • Surveys can be setup and modified in minutes via our intuitive web based UI
  • Great for contact center managers and admin personnel

Our Voice Survey software allows our clients to easily create surveys that can be deployed over the phone. Voice Surveyis easy to use and administer through a Web browser interface. Administrative staff can quickly create surveys, monitor responses in real-time and build custom summary reports to analyze results.

Web based, mobile friendly design

With Voice Survey you will:

  • Gain increased visibility into customer service processes and performance by quickly capturing and analyzing customer feedback - and the context in which it was provided.
  • Improve first-call resolution rates, decrease escalations, and enhance customer satisfaction and loyalty.
  • Benefit from a reliable, easy to use system that allows you quickly and easily create custom surveys.

A Powerful, User Friendly Solution for:

  • Customer satisfaction and opinion surveys
  • Customer data collection
  • Field service data collection
  • Contests and promotions
  • Employee feedback and Human Resource data collection
  • Any issue requiring quick responses from a field of questions

We've deployed and are supporting the following configurations:

Cisco - UCCX: Two Server Implementation (Basic Configuration)

Cisco - UCCE: Two Server Implementation (Basic Configuration)

IP BPX: Two Server Implementation (Basic Configuration)

Multiple Question Types Including Yes/No, Multiple Choice & Scale
Unlimited Questions
Customers Can Respond 24/7
Handles DTMF or Speech
Quick ROI
Web Based, Mobile Friendly Design
VXML 2.0 and Above Certified
Certified to run in UCCX
Certified to run in UCCE
Avaya Portal Compliant
Voice Survey Data Sheet
Download PDF File
If you want to talk to someone about a specific application, or for more information about the products we offer, please contact us at: