PBI (Predictive Business Intelligence)
is a speech analytics tool which allows its users the ability to search, analyze and evaluate recorded audio, revealing important information about their customers, their markets, and their own business operations. Our clients are more informed and more productive as a result of mining data from their recorded audio.
PBI’s modular software solution interfaces with a variety of recording solutions and other audio sources. Audio files are processed with a phonetic engine to convert 100% of audio into structured output that is quick and easy to access. The intuitive user interface enables calls of interest to be easily identified, organized, and analyzed. Behind the scenes, big data technology delivers the information in near real-time.
PBI Speech Analytics is a trademark or registered trademark of Predictive Business Intelligence, Inc.