Reliability You Can Count On

The importance we place on giving you superior support cannot be overstated. We recognize that our strength is comprised not only of our products, but our service as well. Dedicated, ongoing support helps you maximize your investment in our solutions.

We continuously apply best practices to our operational techniques, technological advancements and system evaluations in order to make your operation more productive and more efficient.

Always Available

When you're looking for answers, our support team is dedicated to serving every customer, every time, at every interaction. Our support team is here to provide you with fast answers around the clock via phone, web site or e-mail. Our support engineers are experts in our solutions and have a wide range of knowledge including networking, PBX switches, middleware, telephony, servers, OS and much more so you can count on receiving quick, knowledgeable support that is tailored to your individual requirements.

Should you face a mission-critical challenge, we can remotely access your system, assist online and perform diagnostics. Need on-site support? We'll supply it promptly. We understand that interruptions in your business are costly and problem resolution cannot be put on hold—Diagenix will never you leave you hanging.

Support through our maintenance programs ensures that you will stay up-to-speed with product developments and that your resources are optimized for maximum performance.


  • Range of support plans to fit your budget
  • Experienced support specialist around-the-clock
  • Multiple contact points via phone, web, e-mail or on-site visits
  • Address your specific needs quickly with remote diagnostics
  • Fast answers to your questions as they emerge
  • Dedicated account manger who knows your business
  • Optimization and tuning services to improve efficiency and ROI
  • Rapid response and 99.9% uptime SLA guarantees
  • Free upgrades and bug fixes for all Teleframe software