Every organization is vulnerable to unplanned business interruptions that can affect employees, customers, citizens or other important audiences. Rapid, effective communication is essential to recovery. Keeping customers and staff up-to-date allows you to mitigate the impact of the disruption on your business.
Intelligent Incident Communications
Delivering the capabilities you need
Enterprises need a robust incident communications solution that includes:
Proactive, two-way, multi-channel communications. Provide relevant and authoritative information during an incident. Rapidly respond to changing circumstances, over preferred channels, across regional, national and global geographies. Rapidly survey and gather responses to assess the situation.
Easy administration. From any location or device, easily segment audiences, build custom messages, prewrite and store event-specific messages, select channels and escalation paths, respond on-the-fly, confirm and report results. Conduct and learn from disaster response testing with ease.
Solid technology. Cloud-based solution with proven scalability and reliability. A 99.99% availability SLA (UI & API) and a 99.9% delivery SLA (requests delivered to carriers, aggregators).
Rapid time to market. The Incident Communications solution is cost-effective and its flexible design allows for seamless integration with existing systems and data. Standard applications can be deployed in as few as 3 weeks, depending upon the testing process.
Robust reporting. Easily test notification systems and conduct real-time optimization. Demonstrate compliance with policy and regulations.
A secure solution. Multiple layers of information security including data, facility, network, personnel and privacy protection (ISO 27001, Safe Harbor, etc.)
Nuance Incident Communications meets a variety of business needs:
Business continuity / Disaster recovery
Communicate with employees and others during Business Continuity & Disaster Recovery events
Conduct drills and system tests to enhance responses and drive continuous improvement in process
Communicate with employees to ensure security, safety and well-being during incidents
Communicate with the public (citizens / students) to ensure security, safety and well-being during incidents
Communicate with emergency responders during response and recovery from an incident
Communicate with IT staff around IT-related events such as viruses, outages, trouble tickets, etc.
Communicate with operational employees or participants in the supply chain before, during & after to mitigate the impact of incidents
Communicate with customers before, during and after an incident to mitigate customer dissatisfaction and deflect inbound calls