Healthcare organizations are becoming increasingly aware of the importance and benefits of using
automated customer service technologies. The challenges of delivering high quality patient care while controlling costs
and dealing with increasing regulatory issues, such as HIPPA, are moving many to consider IVR and speech-based
systems. These technologies are reliable and mature, and enable healthcare organizations to manage costs, improve
efficiency, simplify administration, and ensure privacy.
IVR and speech-based voice applications from Diagenix can be used to help streamline patient enrollment, track
home health aids, manage claims processing, offer re-fill prescriptions and much more all from a simple
to use multi-lingual touch-tone or speech interface.
Diagenix voice applications are built to run in any standards-based environment¹ so you can be sure that
investments in your existing infrastructure are protected. All of our voice applications come with an extensive
set of out-of-box capabilities such as advanced CSR handling and routing, data security, integration tools, and
built-in logging and reporting.
Using our extensive library of application components
Diagenix can quickly build custom voice applications tailored to meet a wide range of healthcare business and
information requirements:
Sample Healthcare Applications |
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Prescription Refill |
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Patient Eligibility |
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Check Information |
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Medical Forms |
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Lab Test Availability |
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Time Tracking for Home Health Aids |
|
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Claims Status |
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Enrollment |
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Patient Co-Pay and Deductibles |
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Benefit Information |
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Oder ID Card |
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Medication Dosage Tracking/Monitoring |
|
¹ |
Teleframe® voice products are designed to work with standards-based telephony equipment that support
VoiceXML and CCXML
|