Transportation companies from coast-to-coast are continually being challenged to find better and more
cost effective ways to communicate with their customers and employees. Trucking companies are looking
for safer ways to communicate with their drivers. Airlines need to provide real-time flight information
as well as provide fast and convenient ways to book reservations from anywhere. Commuter rail lines
and bus terminals need to provide quick access to information 365 days a year.
Voice automation technologies are increasingly being used to help transportation industry organizations to
remain cost competitive while still raising the bar for the level of service provided to their customers.
IVR and speech systems are ideally suited to the task of increasing the speed at which information is provided
while giving customers and employees simple and easy ways to communicate with you.
Diagenix voice applications are built to run in any standards-based environment¹ so you can be sure that
investments in your existing infrastructure are protected. All of our voice applications come with an extensive
set of out-of-box capabilities such as advanced CSR handling and routing, data security, integration tools, and
built-in logging and reporting.
Using our extensive library of application components
Diagenix can quickly build custom voice applications tailored to meet a wide range of transportation industry-specific
Sample Transportation Applications
Driver Location Information
Schedule a Pick-up
Flight Arrival and Departure Information
Next Stop Information
Driver Departure Notification
Teleframe® voice products are designed to work with standards-based telephony equipment that support
VoiceXML and CCXML