Open Standards

The Teleframe® Voice Application Platform features an open, standards-based architecture that couples best-of-breed technologies such as voice gateways, automated speech recognition and text-to-speech with best-in-class software, tools and components for managing voice applications, deployments, and infrastructure. The Teleframe® Voice Application Platform enables companies to move to next-generation standards and technologies while preserving the ability to migrate existing legacy IVR systems. Building upon a multi-tier component-based J2EE architecture, the Teleframe® Voice Application Platform has been designed using industry standards such as VoiceXML, CCMXL and SALT running on standard operating systems, such as MS-Windows and Linux.

No Vendor Lock-In

While many voice application vendors claim to be open, often times their solutions will lock you to a specific framework by using custom libraries or components that cannot be moved. Diagenix has taken a different approach—we have developed the Teleframe® Voice Application Platform so that our voice applications remain independent from the underlying vendor-specific implementations. This means that Teleframe® voice applications can easily be moved to new systems, technologies, and back-ends without having to re-write all of the application code.

The Teleframe® Voice Application Platform makes using and integrating third-party technologies easy without having to worry about embedding any third-party dependencies into your applications. Common integration points have been abstracted through a dynamic component architecture that makes adding or changing technology types, data sources, or applications as simple as plugging in the new functionality. Rounding out those capabilities is native support for advanced back-end integration using the Teleframe® Service Integrator middleware system. Teleframe® Voice Application Platform lets you reduce the total cost of ownership of your voice applications while maintaining the ability to leverage existing web technology investments for deployments of 8 to 1,000 ports or more.

Forward Thinking Design

The Teleframe® Voice Application platform has been designed to make it easy to realize the full potential of your voice application environment—today and in the future. We have strived to make our voice application environment one of the most complete, end-to-end platforms for building DTMF- and Speech-based voice applications available today.

Here are just a few of the key features of the Teleframe® Voice Application Platform design:

• Manageability—Teleframe® products are easy to use, monitor and maintain yet advanced enough to tackle the most complex and demanding voice applications. If a problem should occur, we make finding and fixing the problem fast and easy.
• Analytics—Having detailed operational data is necessary to understand what is happening with the platform, systems and voice applications. The Teleframe® Voice Application Platform gathers, aggregates, analyzes and generates reports for each voice application in the environment. Comprehensive reporting, analytics, and metrics for measuring the success of your voice applications are standard features.
• Extensibility—The Teleframe® Voice Application Platform provides the ability to extend the core capabilities by providing open APIs and extendable components for customers and partners to build-to-fit. Add more capacity, new applications, and new technologies as needed without having to re-write your applications.
• Flexibility—One size does not fit all—Diagenix gives you the freedom to choose the software and components that best fit your needs. The Teleframe® Voice Application Platform makes it easy to integrate voice applications across a wide array of environments. Choose as little, or as much as you want now and know that you can easily change your mind later.
• Performance—Teleframe® Voice Application Platform has been designed from the ground up to provide best-of-breed functionality while providing carrier-class performance and reliability. TFVAP enables every voice application to be fault-tolerant and highly scaleable-from small workgroup configurations to the largest enterprise deployments.
• Scalability—The Teleframe® Voice Application Platform architecture is based on a distributed component based J2EE design, which allows application components to scale across systems to meet increased demand. Full clustering support enables application components to seamlessly scale to meet demand and to provide failover capabilities in the event of a system failure.