Interactive voice technologies provide a compelling option for a wide range of companies that are looking
to reduce customer service transaction costs, increase call center capacity without adding personnel, or
expand the range of services offered to their customers. These technologies are mature, battle tested,
and more cost effective than ever before.
Diagenix voice applications are built to run in any standards-based environment¹ so you can be sure that
investments in your existing infrastructure are protected. All of our voice applications come with an extensive
set of out-of-box capabilities such as advanced CSR handling and routing, data security, integration tools, and
built-in logging and reporting.
Using our extensive library of application components Diagenix can quickly build custom voice applications
tailored to meet a wide range of industry-specific information requirements:
Sample Industry-Specific Applications
And many more...
Teleframe® voice products are designed to work with standards-based telephony equipment that support
VoiceXML and CCXML