Nuance End of Life Critical Dates and: Diagenix replacement options

  • Cloud
  • Partners
  • Resources
  • Support

Maintenance & Support

When problems occur, it’s always good to have a dependable resource to call upon to help resolve the trouble. This is where Diagenix comes in.

We’re Here to Help

We offer a tiered set of support offerings ranging from standard business hours coverage to premium
support with continuous 7×24, 7 days a week coverage. Our customers can select the level of support that best fits their needs and complements their internal technical support staff.

What We Do

We continuously apply best practices to our operational techniques, technological advancements, and system evaluations in order to make your operation more productive and more efficient.

Fast answers to your questions as they emerge

Dedicated account manager who knows your business

Optimization and tuning services to improve efficiency and ROI

Rapid response and 99.9% uptime SLA guarantees

Free upgrades and bug fixes for all Teleframe software

Dedicated account manager who knows your business

Optimization and tuning services to improve efficiency and ROI

Rapid response and 99.9% uptime SLA guarantees

Free upgrades and bug fixes for all Teleframe software

Customer Support Commitment

Superior customer service is a top priority at Diagenix. Our support center is staffed by an experienced team of engineers and network technicians. Our staff is ready to answer product and service related questions, with a commitment to:

  • Respond to support requests within specified service level agreements
  • Provide status and updates regarding issue resolution
  • Escalating issues to the appropriate channels as required
    Improving our service offerings and support processes

At Your Service, Around the Clock

We offer a tiered set of support offerings ranging from standard business hours coverage to premium support with continuous 7×24, 7 days a week coverage. Our customers are able to select the level of support that best fits their needs and complements their internal technical support staff. We understand that interruptions in your business are costly and problem resolution cannot be put on hold—Diagenix will never leave you hanging.

Support Benefits

Here are just a few of the features of our maintenance and support plans:

Unlimited phone support

Guaranteed response times and SLA's

Full resolution capabilities

Free application updates

Free upgrades to all software and components

Up to 8 hours per year of no cost tuning services

Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

Related Services

Consulting

Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts. 

Application & Development

Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

Optimization & Analytics

Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time. 

Software Engineering

Armed with decades of experience, our team develops enterprise-grade custom components and user-centric software solutions to meet your specific requirements.

Make the Right Choice

Are you ready to revolutionize your customer interactions and streamline your business processes?
Transform the way you communicate with your customers by partnering with Diagenix.

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