Maintenance & Support
When problems occur, it’s always good to have a dependable resource to call upon to help resolve the trouble. This is where Diagenix comes in.
We’re Here to Help
Deliver advanced personalized interactions with a self-service Cloud IVR. Through our partnerships with Nuance, Google, Kore.ai, Twilio and many other leading providers we offer a vendor agnostic wide range of options when you’re ready to take advantage of latest technology such as Natural Language Understanding, ChatGPT, Nural Text-to-Speech, Digital Channel integration and much more.
What We Do
We continuously apply best practices to our operational techniques, technological advancements, and system evaluations in order to make your operation more productive and more efficient.
Fast answers to your questions as they emerge
Dedicated account manager who knows your business
Optimization and tuning services to improve efficiency and ROI
Rapid response and 99.9% uptime SLA guarantees
Free upgrades and bug fixes for all Teleframe software
Dedicated account manager who knows your business
Optimization and tuning services to improve efficiency and ROI
Rapid response and 99.9% uptime SLA guarantees
Free upgrades and bug fixes for all Teleframe software
Customer Support Commitment
Superior customer service is a top priority at Diagenix. Our support center is staffed by an experienced team of engineers and network technicians. Our staff is ready to answer product and service related questions, with a commitment to:
- Respond to support requests within specified service level agreements
- Provide status and updates regarding issue resolution
- Escalating issues to the appropriate channels as required
Improving our service offerings and support processes
At Your Service, Around the Clock
We offer a tiered set of support offerings ranging from standard business hours coverage to premium support with continuous 7×24, 7 days a week coverage. Our customers are able to select the level of support that best fits their needs and complements their internal technical support staff. We understand that interruptions in your business are costly and problem resolution cannot be put on hold—Diagenix will never leave you hanging.
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Support Benefits
Here are just a few of the features of our maintenance and support plans:
Unlimited phone support
Guaranteed response times and SLA's
Full resolution capabilities
Free application updates
Free upgrades to all software and components
Up to 8 hours per year of no cost tuning services
Strategic Partners & Resellers
At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.
Related Services
Consulting
Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.
Application & Development
Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.
Optimization & Analytics
Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.
Software Engineering
Armed with decades of experience, our team develops enterprise-grade custom components and user-centric software solutions to meet your specific requirements.
Make the Right Choice
Are you ready to revolutionize your customer interactions and streamline your business processes?Transform the way you communicate with your customers by partnering with Diagenix.