Tooling
Boost productivity, reduce time-to-market, and create engaging customer service solutions with the right application development tools and best practices.
Turning Ideas Into Exceptional Application
Selecting the right tools for any job is important. Knowing how to utilize the tools to its fullest potential is where we come in. We have expertise in developing voice, digital, and SMS applications using many of the most advanced tools on the market today such as the following: Nuance MIX, Twilio, Google Dialog Flow, Kore.ai XO, Cisco Script Editor, Genesys Flow Designer, and VoiceXML.
Feature Tooling - Nuance MIX
Nuance MIX is an enterprise-grade software as a service (SaaS) platform that helps you create advanced conversational experiences for your customers. Nuance MIX supports the whole software development lifecycle and goes beyond developers and speech scientists. It allows the whole team including business stakeholders, testers, and Q&A to work within the same tool and accelerate time to market.
Generative AI capability #1
Build a bot with Builder, a Copilot feature, simply by describing the bot’s functionality in plain English. No expertise in application design or baseline data is required, enabling anyone interested in innovating to get up and running in minutes.
Generative AI capability #2
Answer questions a user might ask that your bot wasn’t designed to handle, simply by providing a link to your existing content. Answers, a Copilot feature, returns well-formed answers based on the specified URL by using Bing Search, GPT, and content moderation.
GPT-powered capabilities in MIX
Build a bot with Builder, a Copilot feature, simply by describing the bot’s functionality in plain English. No expertise in application design or baseline data is required, enabling anyone interested in innovating to get up and running in minutes.
Recognizer as a Services in MIX
The Nuance Recognizer as a Service offering takes the constrained speech recognition engine powering many of today’s traditional interactive voice response (“IVR”) applications and hosts it on the Nuance Cloud as an API-accessible SaaS service. Customers will be able to take existing SRGS-based constrained vocabularies (“grammars”) and reutilize them on the hosted service, providing investment protection for those who have spent considerable financial and personal resources building and tuning grammars and seeking to transition into a cloud-based environment. Furthermore, NRaaS augments Nuance’s Speech-to-Text (“STT”) capabilities with higher performance and efficiency against alphanumeric recognition and DTMF signals as well as power traditional use cases such as directed dialog-based routing within applications.
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Strategic Partners & Resellers
At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.
Related Resources
Related Services
Consulting
Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.
Application & Development
Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.
Optimization & Analytics
Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.
Software Engineering
Armed with decades of experience, our team develops enterprise-grade custom components and user-centric software solutions to meet your specific requirements.
Make the Right Choice
Transform the way you communicate with your customers by partnering with Diagenix.