05.17.2022
Deutsche Telekom delivers more intuitive and secure authentication with Nuance Gatekeeper
With more than 400,000 customers engaging with its contact centers every day—adding up to over 100 million per year—Deutsche Telekom faces a monumental customer service challenge. Its 30,000 contact center agents need to deliver fast, convenient, and accu
05.15.2022
MiaRec Launches Customer Sentiment Analysis
MiaRec has added Customer Sentiment Analysis to its interaction recording and customer engagement platform. (Featured on DestinationCRM.com.)
05.11.2022
Executive Technologies Launches Cyber Express Voice Digital Assistant
The Cyber Express Voice Digital Assistant responds to speech queries related to business data.
05.11.2022
Sonos Launches Voice Control
Sonos Voice Control delivers hands-free control of music and Sonos systems
05.11.2022
Verbit Acquires U.S. Captioning
U.S. Captioning acquisition increases Verbit's footprint in the media and entertainment sector.
05.10.2022
LivePerson Collaborates with UCSC on Natural Language Processing Research
LivePerson is funding a Ph.D. fellowship at the University of California-Santa Cruz for students to build richer, more meaningful experiences between humans and artificial intelligence.
05.10.2022
National Nurses Week: How can we better support the nurses that work so hard to care for us?
This National Nurses Week (and International Nurses Day), I want to talk about how the technology community can come together to give our nurses the support they need to embrace the joys of working in healthcare. Their resilience has been put to the test
05.09.2022
Authenticx Introduces Eddy Effect Dashboard
Authenticx's Eddy Effect Dashboard helps companies identify and attack disruptions in the customer journey. (Featured on DestinationCRM.com.)
05.09.2022
Qualtrics Integrates XM Discover with SAP Service Cloud
Integration brings Qualtrics' speech and text analytics into SAP's Service Cloud to help organizations understand the sentiment, emotion, and effort behind every customer interaction. (Featured on DestinationCRM.com.)
05.09.2022
Speech-to-Text API Market to Hit $5.8 Billion by 2027
The next five years are likely to see 19 percent CAGR for the global speech-to-text API market, Marqual IT Solutions predicts.
05.08.2022
IVA Market to Reach $62 Billion by 2032
Market research firm Fact.MR predicts 28 percent CAGR for the worldwide intelligent virtual assistant market for the next 10 years.
05.08.2022
Call Center AI Market to Be Worth $4.1 Billion by 2027
MarketsandMarkets eyes 21.3 percent CAGR for contact center AI through 2027.
05.04.2022
Pindrop Partners with Google Cloud
Pindrop will offer its voice-based contact center security products on Google's cloud platform and through the Google Cloud Marketplace. (Featured on SmartCustomerService.com.)
05.03.2022
Contact Center-as-a-Service Market to be Worth $17.12 Billion by 2030
Grand View has increased its projections for growth in the cloud contact center market, largely due to COVID's impact on contact centers. (Featured on SmartCustomerService.com.)
05.02.2022
Fiverr Introduces AI Auditions for Voiceover Artists
Fiverr's AI Auditions gives customers instant access to personalized samples of scripts while enhancing the productivity of Fiverr's voiceover artists.?
05.02.2022
Heading off the physician shortage: The role ambient clinical intelligence must play
In its landmark 2016 study, the Health Resources and Services Administration estimated that, by 2025, 37 states wouldn’t have sufficient physicians to meet demand for primary care. More recent projections show that, as a nation, we’re still far from solvi
05.02.2022
Improved Far Field Speech Recognition with Microphone Arrays
The problem of Distant Automatic Speech Recognition (DASR) remains an important topic that has received much attention in the past few years. DASR represents an important component for enabling a truly natural and ambient intelligence system such as Nuanc
05.02.2022
Voiceitt Announces Project Ensemble to Advance Speech for the Disabled
Through Project Ensemble, Voiceitt is looking for participants with non-standard speech to record their voices.
05.01.2022
Vuzix Expands Language Support
Vuzix M-Series smart glasses now support 28 languages
04.26.2022
Mediafly Acquires ExecVision
Mediafly will add ExecVision's Conversation Intelligence to its Revenue360 platform.