10.18.2021
Humelo to expand voice dubbing and TTS Capabilities
Kortean startup Humelo received $2.6 million in funding to expand its TTS, dubbing, and translation capabilities.
10.18.2021
Using Purpose-Built AI to Manage Consumer Complaints
Artificial intelligence can identify interactions that contain complaints and suggest ways to mitigate them.
10.17.2021
Vuzix Brings Vivoka's Speech Technology to Its Smart Glasses
Vivoka is providing voice recognition language support for Vuzix M-Series Smart Glasses.
10.17.2021
Sensely Launches Virtual Primary Care (VPC)
Sensely Virtual Primary Care provides a voice-enabled virtual assistant for the healthcare industry.
10.17.2021
CallMiner Acquires Audio Capture Provider OrecX
CallMiner's acquisition of OrecX enables audio and screen capture use cases beyond the contact center. (Featured on SmartCustomerService.com.)
10.14.2021
Conversational AI Market to Reach $32.62 Billion by 2030
Valuates Reports expects the conversational AI market to grow by a 20 percent CAGR through 2030.
10.13.2021
QBox Partners with Cognigy
QBox and Cognigy partnership delivers natural language understanding performance management and testing to conversational AI.
10.13.2021
Cambridge Quantum Releases?Natural Language Processing Toolkit and Library
Converting sentences into quantum circuits, lambeq accelerates the development of practical NLP applications as quantum computing systems scale.
10.12.2021
MediaPlatform Adds EEG Captioning to Its Webcasting Platform
MediaPlatform has integrated EEG's captioning within its Broadcaster live webcasting platform.
10.12.2021
Speech Can Help Students Read, Experts Conclude
Voice-driven tools have had a direct impact on fluency and literacy, unlocking far more natural and nuanced ways of gauging reading fluency and comprehension than traditional quizzes and tests.
10.12.2021
Our Global Security Team: Superheroes keeping us safe and secure
What do you do at Nuance? Share a little about your team. I lead the Security Intelligence and Operations team, and we look after operational security, incident response, and threat hunting as part of our Chief Information Security Officer’s (CISO) team.
10.12.2021
Customers Abandon Companies with Bad Authentication
Consumers overwhelmingly prefer biometrics, including voice, to passwords for identity verification, CMO Council research finds.
10.11.2021
LifeBio Earns Grant to Study Alzheimer's and Voice
LifeBio research will use conversational AI as a possible diagnostic tool for Alzheimer's.
10.11.2021
Blue Health Intelligence Enhances Whyzen Analytics
Blue Health Intelligence's Whyzen Analytics platform now includes the speech-enabled Whyzen Advisor.
10.11.2021
With the Convenience of Voice Technology Comes Great Responsibility
Voice processing on device could solve the industry's data privacy challenges.
10.11.2021
How Vodafone adopted best practices for its COVID-19 response plan
If you spent any time on the What’s Next blog last year, you might have seen us talking about Forrester’s COVID-19 response plan. It offered timely, expert advice on how brands can tool up their contact centers to manage remote agents and adapt their cust
10.07.2021
NICE Launches Customer Experience Interactions (CXi)
NICE CXi aligns critical components of the NICE CXone cloud contact center suite. (Featured on DestinationCRM.com.)
10.07.2021
Retail fraud: Why consumer identities must evolve with biometric security
I’m writing this a few days after the Merchant Risk Council (MRC) Vegas Virtual Event 2021. After the disruption of the last year, it’s hard to overstate the need for such events where merchants can come together, discuss fraud risks, explore
10.06.2021
Genesys Acquires Pointillist and Exceed.ai
Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings and transform customer and employee experiences across marketing, sales, and service. (Featured on DestinationCRM.com.)
10.05.2021
Sonde Health Launches Mental Fitness with Vocal Biomarker Technology
Sonde Health's Mental Fitness uses voice patterns to monitor mental health and well-being.