Grandview Medical Center achieves new levels of efficiency and quality with PowerScribe One
In Birmingham, Alabama, Grandview Medical Center has grown to become a progressive, flagship facility. But until 2019, the radiology department still relied one hundred percent on transcription for their radiology reports. According to radiologist Dr. Joe
Verbit Collects $60 Million in Funding
AI-based transcription and captioning platform provider Verbit raised $60 million in its latest funding round.
Cognitive Computing Anticipated to Exhibit 23 Percent CAGR
Led by the speech recognition segment, the cognitive computing market is expected to see high growth through 2030, according to Persistence Market Research.
When IVRs Discriminate: A Case Study
What happened when a plaintiff took on a big telecom. The first in a two-part series.
How Einstein Healthcare Network is putting AI into action
As the largest independent academic medical center in Philadelphia, Einstein Healthcare Network has one mission – to provide exceptionally intelligent, responsive healthcare and education for its patients. It’s a vision reflected in the radiology team’s c
Taking charge of community health: The power of rural hospitals
The logistics and realities rural hospitals face have unique complexities vs. organizations in metropolitan or urban settings. The challenges of rising costs, new regulations, changing reimbursement models, clinician burnout, and staffing shortages are in
The Power of Sharing Saves Lives: hospital wins battle against time for one patient’s aortic emergency
Aortic emergencies, as a category, have “one thing in common: if not diagnosed and managed in due time, they are life threatening.” Thus, responding to them effectively requires the rapid activation of a complex health ecosystem; and even when these respo
Clarabridge CX Analytics Integrates with Oracle Cloud Marketplace
Clarabridge's text and speech analytics integrates with Oracle Cloud CX Service, connecting users to hundreds of feedback sources. (Featured on DestinationCRM.com.)
NICE Unveils Enlighten Fraud Prevention
NICE Enlighten Fraud Prevention uses AI and voice biometrics to scan calls and identify fraudulent behavior. (Featured on SmartCustomerService.com.)
Speechmatics' Any-Context Speech Recognition Engine Launches on Genesys AppFoundry
Speechmatics' technology is now available for Genesys Engage and Genesys PureConnect. (Featured on SmartCustomerService.com.)
Clear skies for cloud-based radiology innovation with PowerScribe One and Nines teleradiology
PowerScribe One is the cloud-based centerpiece of our portfolio of diagnostic imaging solutions. Its structured data model, standards support, real-time communications, and AI-powered workflow and decision support tools help radiologists improve care and
Adobe Launches?Adobe XD Google Assistant Preview Plugin
With the new plugin, voice system designers can export and preview Adobe XD voice prototypes to devices with Google Assistant.
Snap Said to Have Acquired Voca.ai
Snapchat's parent company reportedly acquired Voca.ai, a provider of voice assistant technology, for $70 million.
Intermedia Launches Easy-IVR
Included with Intermedia Contact Center Pro and Elite packages, Easy-IVR will help companies build and deploy IVRs in as little as 5 minutes.
Let?s Take Action Before It?s Too Late
Has technology reached a point where it's nearly impossible to rein in, where legislation will never be able to catch up with the speed of advancing technology and innovation?
The fight against fraud
I recently had the privilege of sitting down with a very special guest, Robert Ross, a tech investor, father, and now fervent SIM Swap prevention advocate after losing just shy $1M in less than 1 hour at the hands of a fraudster. The goal of our discussio
AccuSpeechMobile Achieves Zebra Technologies' Validation
AccuSpeechMobile has been certified for interoperability with Zebra's heads-up display devices.
Mitigating TDMA Noise in Microphone Lines
Here are a few countermeasures that designers can incorporate to mitigate TDMA noise without affecting the signals.
Voicebots Outperformed Humans in COVID Detection
Leveraging VOIQ's artificial intelligence-powered voice software to have conversations with citizens over the phone, Colombia became the first country globally to use voicebots at this scale to diagnose millions of individuals within a matter of hours vs.
North American Contact Center Intelligence Market to Grow 21.7 Percent Per Year Through 2026
Research firm Marqual IT Solutions anticipates growing interest in contact center artificial intelligence solutions among smaller firms. (Featured on SmartCustomerService.com