02.25.2021
Haptik Launches Buzzo, a Voice Assistant for E-Commerce
Haptik's Buzzo is a multilingual voice assistant enabling search, discovery, and purchase for e-commerce websites and apps.
02.25.2021
Achieve accurate coding and billing for cardiovascular procedures with AI solutions
Cath Lab national data indicates that hospitals across the United States continue to grapple with accurate billing, with missed reimbursement costs averaging $8,000 per case due to under coding. Also, approximately one-in-six cases pose a compliance risk
02.24.2021
Venera Introduces CapMate for Verifying and Correcting Closed Captions
CapMate leverages machine learning to detect and correct caption and subtitle file issues.
02.24.2021
Designing a Web Site? Learn from the Speech Business?Please!
Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.
02.24.2021
Bespoken IVR Testing Launches on Genesys AppFoundry
Bespoken's Testing, Training, and Monitoring suite is now available for a free trial on Genesys' AppFoundry Marketplace.
02.23.2021
Knowles Releases Voice Integration Kit for Bluetooth Devices
Knowles' Bluetooth Standard Solution Development Kit supports integration and includes Knowles Audio Processor, SDK, pre-integrated mics, and integration support for Bluetooth chips.
02.23.2021
How healthcare workers can overcome increased levels of stress and burnout
The last year has given us no shortage of stressors. As a physician, I have seen firsthand the enormous toll that limited resources, high patient acuity, and uncertainty have taken on all of us. So much about life in healthcare has changed, from the ways
02.22.2021
AT&T Business Adds Dubber Unified Call Recording (UCR) and Voice AI
Dubber is launching Unified Call Recording and Voice AI on AT&T IP Toll-Free Network, AT&T Hosted Voice Service, and Cisco Webex Calling with AT&T Business in the United States.
02.22.2021
HONK Launches Voice-Enabled Driver Roadside Assistance App
Driver Technologies has selected HONK for a co-branded roadside assistance solution.
02.22.2021
Sanyo Electric Railway Adopts ReadSpeaker TTS
Sanyo Electric Railway is using ReadSpeaker as the voice of its onboard train announcement system.
02.22.2021
HandsFree Health Adds Voice to Its Smartwatch
HandsFree Health is integrating its voice-enabled WellBe Health Assistant into its personal emergency response device.
02.22.2021
Voices.com Declares 2021 The Year of Voice
Voices.com anticipates a digital audio revolution this year.
02.22.2021
Using Encounter Prioritization to Solve Critical CDI Challenges
Whether you’re in a facility or working remotely, wading through all of your cases one by one is time-consuming. If you’re not currently using encounter prioritization, your CDI team will use any number of ways to determine which cases to work
02.19.2021
Grocery retailers’ transformation strategies will accelerate in 2021
Grocery retailers faced a seismic shift in 2020 and consumers quickly adapted to the new ways to shop and engage with their grocery store. Forrester Research describes how the pivot to grocery digital self-service options is the key to business growth, cu
02.19.2021
Nuance rated highest-scoring for enterprise-class intelligent virtual assistants
Opus Research released its annual Decision Makers’ Guide to Enterprise Intelligent Assistants—which, for the fourth year in a row, has named Nuance the highest-rated vendor. The report provides a comprehensive assessment of enterprise-grade Intelligent As
02.18.2021
CyberTwice and Contexta360 Partner on Microsoft Teams Compliance Recording and Speech Analytics
The technology partnership will provide call and video recording and advanced speech and chat analytics for compliance and call summary automation.
02.17.2021
5G and AI: A partnership that’s going to revolutionize CX
When telcos talk about 5G, they usually focus on the obvious benefit to consumers: lightning-fast speeds. But for those of us in the business of customer engagement, 5G is about so much more than quick downloads and stable connections. With the ultra-low
02.17.2021
Self-Service Is the Channel of Choice?When It Works
Companies are not benefiting from the shift in preference as much as they should be
02.17.2021
Inspired by Greatness: How Healthy Competition Moves the Quality of Care Forward
I’ve always been a big football fan.  There’s something incredibly exciting about watching so many players, each with their own unique strengths, working together to make a touchdown.  But what’s even more interesting to me is watching how the b
02.15.2021
StreamUnlimited Updates StreamSDK for Voice Assistants
StreamUnlimited has included a slew of integrations in its latest SDK release.