Deutsche Telekom delivers more intuitive and secure authentication with Nuance Gatekeeper
With more than 400,000 customers engaging with its contact centers every day—adding up to over 100 million per year—Deutsche Telekom faces a monumental customer service challenge. Its 30,000 contact center agents need to deliver fast, convenient, and accu
MiaRec Launches Customer Sentiment Analysis
MiaRec has added Customer Sentiment Analysis to its interaction recording and customer engagement platform. (Featured on DestinationCRM.com.)
Executive Technologies Launches Cyber Express Voice Digital Assistant
The Cyber Express Voice Digital Assistant responds to speech queries related to business data.
Sonos Launches Voice Control
Sonos Voice Control delivers hands-free control of music and Sonos systems
Verbit Acquires U.S. Captioning
U.S. Captioning acquisition increases Verbit's footprint in the media and entertainment sector.
LivePerson Collaborates with UCSC on Natural Language Processing Research
LivePerson is funding a Ph.D. fellowship at the University of California-Santa Cruz for students to build richer, more meaningful experiences between humans and artificial intelligence.
National Nurses Week: How can we better support the nurses that work so hard to care for us?
This National Nurses Week (and International Nurses Day), I want to talk about how the technology community can come together to give our nurses the support they need to embrace the joys of working in healthcare. Their resilience has been put to the test
Authenticx Introduces Eddy Effect Dashboard
Authenticx's Eddy Effect Dashboard helps companies identify and attack disruptions in the customer journey. (Featured on DestinationCRM.com.)
Qualtrics Integrates XM Discover with SAP Service Cloud
Integration brings Qualtrics' speech and text analytics into SAP's Service Cloud to help organizations understand the sentiment, emotion, and effort behind every customer interaction. (Featured on DestinationCRM.com.)
Speech-to-Text API Market to Hit $5.8 Billion by 2027
The next five years are likely to see 19 percent CAGR for the global speech-to-text API market, Marqual IT Solutions predicts.
IVA Market to Reach $62 Billion by 2032
Market research firm Fact.MR predicts 28 percent CAGR for the worldwide intelligent virtual assistant market for the next 10 years.
Call Center AI Market to Be Worth $4.1 Billion by 2027
MarketsandMarkets eyes 21.3 percent CAGR for contact center AI through 2027.
Pindrop Partners with Google Cloud
Pindrop will offer its voice-based contact center security products on Google's cloud platform and through the Google Cloud Marketplace. (Featured on SmartCustomerService.com.)
Contact Center-as-a-Service Market to be Worth $17.12 Billion by 2030
Grand View has increased its projections for growth in the cloud contact center market, largely due to COVID's impact on contact centers. (Featured on SmartCustomerService.com.)
Fiverr Introduces AI Auditions for Voiceover Artists
Fiverr's AI Auditions gives customers instant access to personalized samples of scripts while enhancing the productivity of Fiverr's voiceover artists.?
Heading off the physician shortage: The role ambient clinical intelligence must play
In its landmark 2016 study, the Health Resources and Services Administration estimated that, by 2025, 37 states wouldn’t have sufficient physicians to meet demand for primary care. More recent projections show that, as a nation, we’re still far from solvi
Improved Far Field Speech Recognition with Microphone Arrays
The problem of Distant Automatic Speech Recognition (DASR) remains an important topic that has received much attention in the past few years. DASR represents an important component for enabling a truly natural and ambient intelligence system such as Nuanc
Voiceitt Announces Project Ensemble to Advance Speech for the Disabled
Through Project Ensemble, Voiceitt is looking for participants with non-standard speech to record their voices.
Vuzix Expands Language Support
Vuzix M-Series smart glasses now support 28 languages
Mediafly Acquires ExecVision
Mediafly will add ExecVision's Conversation Intelligence to its Revenue360 platform.