Native Voice Secures $14 Million in Funding
Native Voice will use the funds to expand its voice services ecosystem with new brand and hardware partners.
LivePerson Acquires e-bot7
LivePerson's e-bot7 acquisition accelerates adoption of conversational AI.
Speech Synthesis Device Market to Double in Six Years
Global Industry Analysts expects the global market for synthesized speech devices to grow from $116.4 million to $231.4 million in 2027.
Four Pitfalls to Avoid When Building Compelling Voice Experiences
As voice experiences grow in popularity, here are some pitfalls developers can avoid when creating voice-focused products.?
Zoom to Acquire Five9
Zoom's communications platform will be augmented with Five9's intelligent cloud contact center software. (Featured on DestinationCRM.com.)
CallMiner Launches Sales Conversation Analytics (SCA)
CallMiner Sales Conversation Analytics provides real-time analysis of sales interactions. (Featured on DestinationCRM.com.)
Clarabridge and Five9 Partner
Partnership combines Clarabridge's conversational analytics with Five9's cloud contact center solutions. (Featured on SmartCustomerService.com.)
ASC Adds to Microsoft Teams Recording
ASC has added encryption and analytics capabilities to ASC Recording Insights for Microsoft Teams.
Speech Recognition - The Gaming Industry's Answer to Avoiding Fines
Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages.?
Voxprotocol Partners with Voice Marketing Provider Cashew.ai
Voxprotocol will provide Cashew with premier access to its monthly active user base of Triple-A Voice Apps.
Conversational AI Market to Reach $12.12 Billion by 2025
The global market for conversational artificial intelligence is expected to grow by 18.9 percent per year for the next four years.
Rev.com Partners with Film Festival Alliance on Captioning
Rev.com is making its captioning service available to Film Festival Alliance members at a discount.
How to Leverage Predictive Analytics in the Contact Center
Calabrio Product Marketing Manager Terri Kocon discusses how to deploy next-generation analytics to deliver more actionable insights in the contact center in this clip from her presentation at CX Connect 2021.
Zoom Adds Sensory Speech Recognition to Zoom Rooms
Zoom Rooms now allow for voice control due to Sensory TrulyNatural integration.
Thales Partners with ID R&D on Voice Biometrics
The two companies' unique voice matching technology requires no input from call center staff.
Zoom Buys German Speech Translation Firm KITES
Zoom plans to add to its multilanguage machine translation capabilities with its KITES acquisition.
Research Finds Voice Technologies Can Aid Parkinson's Patients
Parkinson's patients who use voice-assisted technologies speak more clearly and rarely have to repeat themselves, a new study found.
Goals and Challenges of IVR Modernization
Bespoken Chief Evangelist Emerson Sklar outlines the essential goals of modern, AI-powered IVR, such as reduced cost, increased throughput, and improved customer satisfaction, and the challenges organizations face in reaching those goals in this clip from
ReadSpeaker Expands Neural TTS Voice Portfolio
Arab, Indian, Norwegian, and Flemish TTS voices round out ReadSpeaker's neural TTS portfolio.
Sharp Increase Expected in Voice-Assisted Shopping, UnivDatos Reports
The worldwide market for voice shopping is expected to see a 77.7 percent growth through 2027, according to a new report.