Nuance Receives Six 2020 Stevie Awards for Leadership in Intelligent Customer Engagement
The Stevie® Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually
iTranslate Launches Translation App for Healthcare?
iTranslate Medical is free to all medical professionals and institutions in need of translations.
Three Simple Steps to Address COVID-19 Demands in Your Contact Center
The coronavirus pandemic has forced companies around the globe to protect their employees while developing business continuity plans. Businesses also are working to quickly relay the latest relevant information to their customers when guidelines and situa
COVID-19 Expands Opportunities for Voice Control
Voice control can minimize the risk of contracting coronavirus from touching shared surfaces, ABI Research suggests.
Conversational Intelligence Developer Platform Provider Rammer Rebrands as Symbl.ai
Rammer has rebranded and announced the availability of its platform to developers for free. (Featured on DestinationCRM.com.)
Replicant Introduces AI Voice Responder
Replicant's AI Voice Responder enables call centers to respond to increased customer calls without adding agents. (Featured on SmartCustomerService.com.)
Helping each other stay strong on the journey to the other side of COVID-19
Over the last several weeks, organizations have faced unprecedented challenges and disruptions, some in a fight for their survival. The world has had no option but to adapt. But we also have had the opportunity to adapt quickly and intelligently. A few we
Audian and Xarios Launch Dimensions Real-Time Call Analytics
Dimensions provides a true picture of customer calls and staff performance. (Featured on SmartCustomerService.com.)
Global $3 Billion AI-Based Chatbot Industry Outlook Is Strong
Research finds that cost reduction and technological advancements are the most significant factor in AI's expected surge.
NLP, Particularly in Speech, Expected to Surge
The global natural language processing (NLP) market is forecast to grow at 21.5 per year for the next five years.
Customer Success: The power of innovating with and for our customers
Values are like good friends – they demonstrate their strength during the difficult times. We are proud of our Nuance Healthcare core values: teamwork, transparency, integrity, excellence, and compassion. These values have served as watchwords and guiding
Voicify Offers States Free Software to Set Up Amazon Alexa And Google Assistant Voice Apps
Hands free interfaces and conversational UIs lower germ spread by reducing touch and offers in-home engagement.
LumenVox Partners with OneVault to Deliver Biometrics in Africa
OneVault can now offer LumenVox voice biometrics to its South African clientele.
Menufy Integrates Voice-Assisted Food Ordering with Google
Menufy restaurant customers can now order food directly from Google.
CEVA Integrates DSP and Voice Neural Networks with TensorFlow Lite for Microcontrollers
CEVA's WhisPro speech recognition is now available with open-source TensorFlow Lite for Microcontrollers implementing machine learning at the edge.
Inference Solutions Launches Voice-Based FAQ On-Demand IVAs
Inference Solutions is offering businesses, healthcare providers, and government agencies a team of speech-enabled virtual agents to keep up with a surge in FAQs amid the coronavirus outbreak. (Featured on SmartCustomerService.com.)
We are Each for Equal
International Women’s Day is a dedicated time to reflect on the progress made in driving equality, and an attention towards what more we can do. Here at Nuance, we’re spotlighting our women employees around the world during the month of March to hea
Deepgram Adds Real-Time Streaming and On-Premises Deployments
Deepgram's additions to its speech recognition platform coincide with the completion of a $12 million funding round.
Bragi and CEVA Partner on App Store
The partnership creates a licensing agreement where CEVA's voice technology can be marketed through Bragi's app store.
ReadSpeaker Becomes a Certified Cisco Solution Partner
ReadSpeaker's text-to-speech technology has been certified for use with Cisco's contact center applications.