Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
  • Support

packaged Applications

Direct Speech

Harness the power of Natural Language Understanding to get your callers connected to the person, department, service, or location by simply saying it—without the hassle of searching for phone numbers or waitng to speak to an operator.

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Ready-to-Run

DirectSpeech is a Diagenix Cloud-native solution
built on the latest NLU technology offered by
Google and Microsoft that can be quicky configured to support over 45 languages, allowing callers to speak in their native languages. With DirectSpeech you can quickly get your callers routed to the right place in your organization. DirectSpeech is ideal for routing calls to departments or locations.

Connect With Ease

With our intuitive web based UI, you can quickly:

 

Add names and departments

Add an alias

Assign phone numbers

Select an SMS text message when a person has been called but did not answer

View your application usage and billing information

Define Intents

Diagenix DirectSpeech Web based Portal is Quick to Deploy and Easy to Maintain:

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View Diagenix - Direct Speech - datasheet

Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

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Related Products

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Packaged Applications

Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of custom engineering and can be deployed in the cloud or on-premises in just days.

Voice, Digital, & Security Technologies

Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

Solutions

Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.

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