Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

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packaged Applications

Call Director

When your looking for a solution to provide traditional Press or Say call flows menus combined with single word regognition with advanced Automatic Speech Recognition (ASR) and Text-to Speech (TTS) to get your callers to the right options, locations and departments
Diagenix Call Director is a great option.

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Flexible

Diagenix’s Call Director is a front end call flow application that offers a simple-to-use web interface to setup and deploy call flow menus and transfer locations. Call Director is ideal if you just need basic speech recognition capabilities such as Press or Say and single word recognition (i.e. operator) combined with DTMF, such as Press 0 for operator. Call Director can be integrated to any UC platform.

General Features and Capabilities

Call Director offers:

  • Installation on-prem in your facility or in your cloud infrastructure or Diagenix Cloud
  • Integration to any Unified Communication platform such as Cisco, Avaya, Genesys via SIP
  • Support for multi-languages
  • Use of Text-to-Speech, pre-recorded prompts or both
  • No coding or development for menu creations and transfer locations
  • Usage reports showing what options were selected and AHT

Learn More

View Diagenix – CallDirector – Datasheet

Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

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Related Products

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Packaged Applications

Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of custom engineering and can be deployed in the cloud or on-premises in just days.

Voice, Digital, & Security Technologies

Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

Solutions

Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.

Request A Free Demo
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