All Resources Grammar-based recognition and speech-to-text (STT) based recognition each have their own strengths and are suited for different use cases and applications. We’ve highlighted some advantages of grammar-based recognition over STT based recognition. Get the Resource
All Resources In the rapidly evolving digital landscape, businesses face the constant challenge of updating or replacing their technology to stay competitive. When it comes to Interactive Voice Response (IVR) systems, the decision to remain on-premises or migrate to a cloud-based solution is crucial. Here’s why maintaining your on-premises, grammar-based IVR with ASR and TTS …
All Resources If you are using Automatic Speech Recognition (ASR) in your business, you have undoubtedly seen the strong push of Big Tech into the industry. Amazon, Google, and now Microsoft all have major stakes in voice recognition and transcription software. This ebook reviews each of the ASR offerings to help you choose the best …
All Resources Microsoft’s acquisition of Nuance has once again put inflexible licensing in the spotlight. Customers who had invested in on-premises perpetual software licenses have been told that it’s no longer an option and to expand they must purchase TERM licenses. Access this Resource First Name Last Name Email Address Company Name Submit
All Resources With the aim to facilitate better handling of member queries, the Florida Blue team developed a visual IVR assistant using Kore.ai’s Experience Optimization (XO) platform. Here’s how it works: A conversational IVR system picks up member calls. If the request is for an ID card or claim form fill support, the IVR system …
All Resources Public Service Credit Union is a community credit union with 15 locations in the Metro Detroit Area. It is a full-service financial institution dedicated to serving members since 1952. To find the right fit, the PSCU team researched a number of vendors that offered conversational AI-powered solutions. As the limited budget was …
All Resources Kore.ai Experience Optimization (XO) Platform offers voice capabilities for enterprises to offer the best services to their customers. The intelligent virtual assistants (IVA) and solutions built using the XO Platform offer conversational IVR. SmartAssist end-to-end CCaaS solution developed on the XO Platform lets enterprises enhance their conversations with their customers. Access this Resource …
All Resources Before using Kore.ai, Nova KBM was using an integrated contact center platform with a simple chat feature. However, as the processes weren’t completely automated, most of the automated chats were still transferred to the agents. Their vision was to look for a solution that could enable complete automation of the contact center chat …
All Resources These earlier attempts at allowing humans to “converse” with computers left a lot to be desired. Conversations with older IVR systems had to follow the strict structured rules that often led users to a dead end and frustration. But this technology has evolved and barely resembles systems of the past. Modern conversational AI …
All Resources Upon implementing the no-code Kore.ai XO Platform, the Bank was able to instantly automate numerous routine actions like onboarding, ticket management, and password reset. The implementation consisted of a virtual assistant pre-trained with 100+ common IT support tasks, developed and deployed as a front-facing self-service option on the internal web portal. The visual …
