Upon implementing the no-code Kore.ai XO Platform, the Bank was able to instantly automate numerous routine actions like onboarding, ticket management, and password reset. The implementation consisted of a virtual assistant pre-trained with 100+ common IT support tasks, developed and deployed as a front-facing self-service option on the internal web portal. The visual dialog builder prototypes address use cases such as new joiner quickstart, approve/assign requests, address software/hardware service requests, answer security and password queries, and more.