Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

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Kore.ai Conversational AI 101

These earlier attempts at allowing humans to “converse” with computers left a lot to be desired. Conversations with older IVR systems had to follow the strict structured rules that often led users to a dead end and frustration. But this technology has evolved and barely resembles systems of the past.

Modern conversational AI systems can adapt quickly to the nuances of a conversation. The current generation of AI-enabled virtual assistants can recognize a wider variety of user inputs, including those they were not specifically trained on. Each new conversation becomes a “learning experience” for the assistant as it integrates the interactions and outcomes of a conversation into its models. These interactions become even more powerful when they are coupled with integrated applications allowing users to trigger backend processes with only a few words.

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