US DIVISION OF TOP AUTOMAKER DEPLOYS NEW RETAILER LOCATER SPEECH IVR APPLICATION CREATED BY DIAGENIX
Apr. 15 2015—
Norwell, MA – April 10, 2015 – Diagenix is proud to announce that the US sales and marketing subsidiary of twenty-second biggest automaker in the world, is actively deploying their new Retailer Locater Speech IVR application created by Diagenix. The new application is powered using Nuance Dialog Modules, Nuance Vocalizer (text to speech), Nuance Recognizer (automatic speech recognition), runs on Cisco’s UCCX platform, and features a Speech enabled experience in English or Spanish.
The United States-based vehicle distributor, based out of New Jersey, required a revamping of its existing and dated self-service Retailer Locater IVR application as well as prompt updates to its main IVR. The upgrade included developing professionally recorded prompts throughout their IVR to create a consistent voice brand. By partnering with Diagenix, they are now able to offer their customers a high quality, efficient, user-friendly, self-service phone application. This improved service will provide callers with the information they require, at a consistent level of quality, at any time of day and in turn removing calls from contact center and freeing up customer service representatives..
Diagenix is an innovative voice application company that provides enterprise-class voice, speech, and IVR solutions
that enable organizations to provide anytime, anywhere access to information and resources
over the telephone and via the internet. Diagenix makes voice- and web-based services strategic tools for
improving customer service, reducing costs, and improving workforce productivity. Our customers include
FORTUNE 500 organizations throughout the U.S. and Canada as well as government agencies. Diagenix products
and services are sold and distributed through a direct sales organization and through select business partners.
For more information about Diagenix and its products and services, please visit our website at
or call us at 781-871-6624.