Wrap it Up: How Speech Technology Helps Contact Centers Crush Holiday Challenges
The holiday season isn't always "the most wonderful time of the year" for contact centers. Fortunately, speech-enabled technologies are playing a vital role in helping customer support organizations thrive over the holidays,
Observe.AI Raises $26 Million to Add AI to the Voice Customer Service Market
Observe.AI also signed a multiyear partnership with Microsoft to bring AI-powered coaching and conversational insights to joint customers.?
Intelligent Virtual Assistants to See Huge Growth Through 2024
The IVA market is expected to grow 37 percent per year for the next five years, a new report finds.
Nuance Networks: Walking the Walk
As efforts to create diverse and inclusive workplaces increase, so does the focus on developing environments where employees feel as though they can bring their whole selves to work. There is no easy path to this, but a focused effort from all stakeholder
Bamboo Learning Launches Luminaries for Amazon Alexa
Luminaries is a voice-powered skill for Amazon Alexa devices that lets users learn about a diverse set of historical figures.
Research Finds Older Generations More Likely to Use Voice Search
Voice use is gaining in popularity among older Americans.
Smart Speakers Should Embrace Privacy by Design
Privacy concerns are to be expected with always-on devices that are passively listening to your most intimate conversations. But media reports of employees and contractors of Amazon and Apple listening to such voice recordings have escalated such concerns
Video: Benchmarking Voice Assistants, Pt. 5: Reasoning & Logic
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the fourth test in their benchmarking project, testing the intelligent assistants' handling of reasoning and logic in this clip from their presentation at SpeechTEK 2019.
Radisys Launches In-Call Speech Analytics Integrating Sensory's TrulyHandsfree
Radisys' solution enables?inline analytics for?e-commerce, customer service, and virtual assistant services in public or private cloud.
Q&A: Scott Hoglund on Conversational Banking
Learn how conversational technologies are changing the way we bank, and how Discover is embracing this trend to better support companies and employees.
Poly Adds Contact Center Solutions?
Poly's EncorePro family of headsets and MDA 500QD Series audio processors round its line of devices for contact centers.
Vesper Receives Alexa Voice Service Certification for ZeroPower Listening Extended Battery Solution
Vesper's Piezoelectric MEMS microphones power hands-free Amazon Alexa headset with ZeroPower Listening.
Voice Assistant Market to Grow 30 Percent Per Year Through 2024
The global voice assistant market is projected to grow from $ 1.2 billion in 2018 to $ 5.4 billion by 2024.
At Dreamforce, Salesforce.com Expands Voice Across Its CRM Application Portfolio
Salesforce unveiled several voice interfaces for its Customer 360 platform at its annual Dreamforce user conference. (Featured on DestinationCRM.com.)
Making a difference at IACP 2019
Since 2016, Nuance has been proud to exhibit at the International Association of Chiefs of Police (IACP) conference, this year held in Chicago.  Each year I challenge my team to reflect on their discussions with law enforcement professionals, the trends t
Market Spotlight on Retail: Voice Is Revitalizing the Shopping Experience
From online shoppers to warehouse employees, from retail associates to marketers, nearly every facet of the retail industry is being transformed by the voice revolution. In fact, it may just be the use of voice and other technologies that are keeping reta
Video: Benchmarking Voice Assistants, Pt. 4: Understanding Cause & Effect
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the third test in their benchmarking project, testing the intelligent assistants' grasp of cause and effect in this clip from their presentation at SpeechTEK 2019.
Q&A: David Morand on Integrating a Contextual AI Assistant with VoiceXML
If you need a dialogue engine that will allow you to develop next-gen conversational IVR applications while being compatible with the VoiceXML standard, this is a must read.
ReadSpeaker Adds Flemish, Indonesian, Latvian, Romanian, and Slovak Voices
ReadSpeaker Text to Speech is now available in five new languages. The company says it is delighted to introduce eight brand new lifelike digital voice personas.
Artificial Solutions to Steer Conversational AI Applications for Scania
Artificial Solutions, a specialist in enterprise-strength conversational AI, announced that Scania, a major manufacturer of trucks and buses, will be using Teneo to build a variety of conversational applications.