06.14.2019
Video: More Targeted Knowledge Can Improve Today's VAs
Conversational Technologies Principal Deborah Dahl explains how more targeted enterprise knowledge could make VAs more effective in organizations in this clip from her keynote at SpeechTEK 2019.
06.13.2019
IVRs and AI, unite!
While IVRs have been invaluable in reducing contact center costs, we need to be honest: not many are delivering experiences that live up to consumer expectations. It’s no surprise given the rise of digital—which led many organizations to abandon focus and
06.13.2019
Speech Recognition Speech Synthesis to Uplift Adoption of Voice-directed Warehousing Solutions
Increased security and real-time business intelligence are among the major factors driving the growth of the voice-directed warehousing solutions market. Study Projects over $1 Billion Incremental Opportunity for Voice-directed Warehousing Solutions Marke
06.13.2019
Rev.com Launches Rev Automated Transcription
Results from Word Error Rate (WER) testing reveal newly launched proprietary speech recognition service outperforms tech giants Google, Amazon and Microsoft in AI Speech-to-Text Accuracy.
06.13.2019
Artificial Solutions Launches Teneo Developers
Artificial Solutions calls Teneo Developers--a portal created to help developers--the "Antidote to chatbot frustration." The forum provides resources to enable developers to take their chatbot ideas beyond what other development tools offer.
06.13.2019
Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service
Study of over 34,000 consumers across 18 countries highlights how a hybrid workforce is key to meeting customer expectations in an always-on era of service.
06.12.2019
Committing to a growth mindset
Thirty years ago, Stanford psychology professor Dr. Carol Dweck began her pioneering research into why some students rebounded and flourished after a failure whereas others were defeated by it. The result of this work, initially based in the world of educ
06.11.2019
Nuance named leader in 2019 Forrester Wave: Conversational AI for Customer Service
Nuance has been focused on pioneering the Conversational AI landscape for decades. Today the world’s biggest companies are using our solutions to engage their customers, and, in any given moment, somewhere someone in the world is talking to a Nuance-enabl
06.11.2019
Summer-proof productivity and go mobile
Mobile usage changes when it gets warmer; as an example, smartphone usage spikes by 2x when the weather heats up. Let’s face it, during the summer months, when many of us start thinking about spending quality time with friends and family, being prod
06.11.2019
Transcription Platform Brings Entire Workflow to Mobile
The web-based transcription software platform, WebChartMD, announced its new mobile dictation and transcription platform.
06.11.2019
Transcription Platform Brings Entire Workflow to Mobile
The web-based transcription software platform, WebChartMD, announced its new mobile dictation and transcription platform.
06.11.2019
LabTwin?s AI-powered Digital Assistant Now Talks Back and Connects Data Sources in the Lab with New Open API
LabTwin launches new data connectivity and "talk back" features to enable real-time data capture for scientists.
06.11.2019
LabTwin?s AI-powered Digital Assistant Now Talks Back and Connects Data Sources in the Lab with New Open API
LabTwin launches new data connectivity and "talk back" features to enable real-time data capture for scientists.
06.11.2019
IPS Introduces Advanced Data Analytics with Voice Assist Feature
Redesigned, feature-rich back office system helps customers better manage and interpret their Smart Parking with the power of Voice.
06.11.2019
IPS Introduces Advanced Data Analytics with Voice Assist Feature
Redesigned, feature-rich back office system helps customers better manage and interpret their Smart Parking with the power of Voice.
06.11.2019
Speech Analytics Aids Customer Relationships
Contact centers are increasingly relying on speech for a combination of agent training, enhancing customer relationships, and improving product quality, as speech experts discussed at the recent Verint Engage19 conference.
06.11.2019
Speech Analytics Aids Customer Relationships
Contact centers are increasingly relying on speech for a combination of agent training, enhancing customer relationships, and improving product quality, as speech experts discussed at the recent Verint Engage19 conference.
06.11.2019
Five Tips for Managing Voice Data in the GDPR Era
As the UK 's Information Commissioner's Office orders the nation's tax authority to delete 5 million voice recordings under GDPR, we offer 5 tips for staying out of trouble with privacy regulators.
06.10.2019
Video: How to Leverage Text-Independent Biometrics
Nuance Communications' Roanne Levitt delineates the differences between text-dependent and text-independent biometrics and what the advent of text-independent means for IVR applications in this clip from SpeechTEK 2019.
06.10.2019
Video: How to Leverage Text-Independent Biometrics
Nuance Communications' Roanne Levitt delineates the differences between text-dependent and text-independent biometrics and what the advent of text-independent means for IVR applications in this clip from SpeechTEK 2019.