All Resources If you are using Automatic Speech Recognition (ASR) in your business, you have undoubtedly seen the strong push of Big Tech into the industry. Amazon, Google, and now Microsoft all have major stakes in voice recognition and transcription software. This ebook reviews each of the ASR offerings to help you choose the best […]
LumenVox, The Speech Recognition Buyer’s Guide Read More »
All Resources These earlier attempts at allowing humans to “converse” with computers left a lot to be desired. Conversations with older IVR systems had to follow the strict structured rules that often led users to a dead end and frustration. But this technology has evolved and barely resembles systems of the past. Modern conversational AI
Kore.ai Conversational AI 101 Read More »
All Resources As organizations embrace GenAI, they face a new reality: while the initial excitement is high, a Gartner prediction suggests that by 2025, 30% of GenAI projects will be discontinued after their proof of concept due to challenges such as poor data quality, inadequate risk management, and unclear business value. This shift highlights the
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All Resources The Ultimate Guide to Selecting a GenAI Platform for Leaders offers an essential framework for decisionmakers seeking to harness the transformative power of Generative AI (GenAI). This whitepaper elucidates the critical criteria for evaluating GenAI platforms, emphasizing their strategic alignment with organizational goals, technological capabilities, and implementation strategies. With GenAI poised to
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All Resources This white paper is intended to educate technical audiences on the ‘why’, ‘what’, and ‘how’ of a new end-to-end Deep Neural Networks (DNN) based ASR engine from LumenVox. • Why LumenVox made this investment is key to see the value of adopting the new engine• What we created will expand your thinking as
LumenVox, Deep Neural Networks in Speech Recognition Read More »
All Resources This monumental growth signifies a paradigm shift in how businesses harness AI-driven conversational capabilities to revolutionize their operations, engage customers, and enhance efficiency. Nonetheless, amidst the exhilaration of progress, it’s paramount to confront the challenges that accompany these technological leaps. The advancements have ushered in a new era fraught with risks like misinformation,
Responsible AI: Crafting a Future with Ethics & Integrity Read More »
All Resources An estimated 110 million Americans are already using voice-enabled virtual assistants to accomplish basic day-to-day tasks, and that number is growing every year. As these tools become ingrained into peoples’ daily lives, voice interfaces powered by conversational AI will become the preferred way for many customers to interact with businesses, including financial institutions
Banking on Conversational AI Read More »
All Resources The LumenVox approach uses this VAD technology in both human speech detection as well as machine tone detection algorithms to filter out sounds that are not determined to be human speech or generated tones. This white paper is intended for sales engineers, account managers, project managers, and other decision makers who have an
Benefits of LumenVox Call Progress Analysis Read More »
All Resources There’s no doubt that chatbots and virtual assistants can help any retail brand deliver stand-out shopping experiences. But it’s not as easy as spinning up a basic bot and letting it loose on your customers. First, you need to know what you want to achieve, what purchases, shopping recommendations, and order status/returns inquiries
Nuance details 11 Reasons why Retail chatbots fail and how to fix them Read More »
All Resources Technology leaders are challenged by the business to deliver the conversational experiences their customers demand—and do it fast. They can’t be constrained by vendors’ timelines (and they don’t want to have to call a vendor every time they need to make a change). And only a handful of organizations can afford to build
