Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Core ASR and TTS

          If you’re looking to continue to capture your investment and stay on premise we offer several enterprise ASR and TTS engines from leading compaines.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continously building communication connections into market leading products that make it easier for you to take advantage of advanced technology. We are also committed to offering premise based communication platforms.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Generative AI Platforms

          Accelerate your ominchannel transformation and deployment with advanced Generartive AI, Speech Recognition offered by Kore.ai, Google, Microsoft and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

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Responsible AI: Crafting a Future with Ethics & Integrity

Ensure responsible AI with clear ethical guidelines. With experience from 400+ global companies, we’ve created a comprehensive Responsible AI Framework.
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Benefits of LumenVox Call Progress Analysis

VAD technology in both human speech detection and machine tone detection.
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Fraud in Government Contact Center and Digital Channels

Using Nuance’s biometric authentication and intelligent fraud prevention solutions…
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Nuance’s Four Imperatives for IVR in the digital age.

If a single interaction with your company takes too long, is too complex or isn’t intuitive….
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Virginia Credit Union delights members with secure account access

Nuance Voice Biometrics improves the member experience and agent satisfaction.
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IVR in an omnichannel world

Nuance outlines 5 ways to modernize your IVR to meet customer expectations.
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