All Resources With the aim to facilitate better handling of member queries, the Florida Blue team developed a visual IVR assistant using Kore.ai’s Experience Optimization (XO) platform. Here’s how it works: A conversational IVR system picks up member calls. If the request is for an ID card or claim form fill support, the IVR system …
All Resources Public Service Credit Union is a community credit union with 15 locations in the Metro Detroit Area. It is a full-service financial institution dedicated to serving members since 1952. To find the right fit, the PSCU team researched a number of vendors that offered conversational AI-powered solutions. As the limited budget was …
All Resources Before using Kore.ai, Nova KBM was using an integrated contact center platform with a simple chat feature. However, as the processes weren’t completely automated, most of the automated chats were still transferred to the agents. Their vision was to look for a solution that could enable complete automation of the contact center chat …
All Resources The challenge of showing customers you trust them Bangor Savings Bank is a state-chartered bank operating in Maine and New Hampshire that’s built a strong reputation for delivering convenient banking experiences for its 250,000 customers. Its internal contact center team means the bank can deliver personal, human services to all its customers—no matter …
Bangor Savings Bank Makes Authentication effortless with Nuance Read More »
All Resources Upon implementing the no-code Kore.ai XO Platform, the Bank was able to instantly automate numerous routine actions like onboarding, ticket management, and password reset. The implementation consisted of a virtual assistant pre-trained with 100+ common IT support tasks, developed and deployed as a front-facing self-service option on the internal web portal. The visual …
All Resources As a credit union, the member experience drives everything VACU does, and new ideas about how to better serve members and make the banking experience even more frictionless are always considered—with a careful eye on using credit union resources wisely on behalf of the membership. VACU cares deeply about the safety and security …
Virginia Credit Union delights members with secure account access Read More »
