All Resources Microsoft’s acquisition of Nuance has once again put inflexible licensing in the spotlight. Customers who had invested in on-premises perpetual software licenses have been told that it’s no longer an option and to expand they must purchase TERM licenses. Access this Resource First Name Last Name Email Address Company Name Submit
All Resources Customers expect you to protect them, and the brands that offer the highest levels of protection will build the highest levels of customer trust and loyalty. But fraudsters move fast, as we’ve seen with the rapid rise of banking trojans—malware bots that infect a victim’s device and grant access to all their personal …
Two-factor Authentication is Broken. Let’s Fix it. Read More »
All Resources Let’s be honest: when it comes to customer service in an omni-channel world, people only want to talk to someone as a last resort. In short, they want fast, easy experiences — and why shouldn’t they? Tesla drivers can summon their parked cars at the touch of a button, and anyone with a …
