Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

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          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

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          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

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          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

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          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

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          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

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          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

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          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

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          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

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          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

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Kore.ai VA Platform Architecture Guide

The Kore.ai Virtual Assistant Platform gives enterprises every necessary component to clear the hurdle of “how” when it comes to designing, building, testing, and deploying AI powered virtual assistant. This one-stop solution provides a scalable, secure, and repeatable foundation to create virtual assistant that perform a wide range of intelligent tasks, communicate with people, systems, and things via award-winning NLP, and leverage data to drive actionable employee and customer engagements across channels.

The Platform includes the following major components:

  • Virtual Assistant Development Lifecycle tools
  • Runtime execution with middleware, connectors and enterprise integration tools
  • Natural Language Processing and Intelligence engines
  • SDKs and APIs
  • Enterprise Services such as the admin console, enterprise-grade security and compliance controls, deployment models and analytics console.

Our Platform’s robust and flexible architecture can be deployed on-premise or via the cloud using Amazon Web Services (AWS) cloud infrastructure, ensuring it addresses the most complex IT and business requirements, without the need for new infrastructure or sweeping changes to existing systems, policies, or procedures.

This document provides a more detailed look at the architecture and major components of the Kore.ai Virtual Assistant Platform, and how enterprises can utilize each piece to elevate and extend the functionality of current systems, reach more customers, make work easier for their employees, switch from GUI to conversational UX, and shorten time to value.

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