Kore.ai GenAI 101

Over the past 20 years, AI has evolved from basic machine learning to sophisticated generative AI. Advances in big data, neural networks, and transformer models like BERT and GPT-3 have driven significant progress in AI. Developments in speech recognition technology (ASR), powered by advancements in natural language processing (NLP) and neural networks, have played a crucial role in this evolution. These improvements in speech recognition have enhanced AI systems’ ability to understand and process human language, contributing significantly to the progress in NLP.
Generative AI is artificial intelligence that creates new content, like text, images, and music, by learning from existing data. Businesses use GenAI to automate tasks, generate content, and enhance industry decision-making.