Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

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          If you’re looking to continue to capture your investment and stay on premise we offer several enterprise ASR and TTS engines from leading compaines.

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          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

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          We are continously building communication connections into market leading products that make it easier for you to take advantage of advanced technology. We are also committed to offering premise based communication platforms.

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          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

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          Accelerate your ominchannel transformation and deployment with advanced Generartive AI, Speech Recognition offered by Kore.ai, Google, Microsoft and others.

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          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

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          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

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          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

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          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

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Kore.ai Conversational AI 101

These earlier attempts at allowing humans to “converse” with computers left a lot to be desired. Conversations with older IVR systems had to follow the strict structured rules that often led users to a dead end and frustration. But this technology has evolved and barely resembles systems of the past.

Modern conversational AI systems can adapt quickly to the nuances of a conversation. The current generation of AI-enabled virtual assistants can recognize a wider variety of user inputs, including those they were not specifically trained on. Each new conversation becomes a “learning experience” for the assistant as it integrates the interactions and outcomes of a conversation into its models. These interactions become even more powerful when they are coupled with integrated applications allowing users to trigger backend processes with only a few words.

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