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Nuance End of Life Critical Dates and: Diagenix replacement options

        • Core ASR and TTS

          If you’re looking to continue to capture your investment and stay on premise we offer several enterprise ASR and TTS engines from leading compaines.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continously building communication connections into market leading products that make it easier for you to take advantage of advanced technology. We are also committed to offering premise based communication platforms.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Generative AI Platforms

          Accelerate your ominchannel transformation and deployment with advanced Generartive AI, Speech Recognition offered by Kore.ai, Google, Microsoft and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
  • Support

Conversational & Generative AI

Today’s AI tooling platforms empower organizations to quickly and easily create and maintain enterprise-grade, omnichannel customer service experiences for Voice, Digital and Mobile chatbots, and more.

Doing More with Voice, Digital and Chat

Accelerate your omnichannel conversational AI speech and digital application development and deployment with the latest advancements offered from Nuance’s MIX or Kore XO platforms, including harnessing the use of generative AI. For those deployments who need a more traditional VoiceXML software-only media server that can be installed on premise or in your cloud, the Dialogic PowerMedia XMS is a proven choice for supporting VoIP, VoiceXML, and WebRTC applications.

Doing More with Voice, Digital and Chat

Enhance the speed and efficiency of your omnichannel conversational AI speech, and digital application development and deployment by leveraging the latest advancements from Kore.ai, Google, Amazon, and others, including the power of generative AI.

Kore.ai XO

Kore.ai Experience Optimization (XO) Platform is a cloud based conversational AI platform. It offers a unique blend of conversational AI and digital user experience. The low-code platform provides a secure, scalable, and superior end-to-end solution to design, build, train, test, deploy, and manage AI-powered virtual assistants.

AI for Service

Leverage generative AI innovation to empower customers and create differentiated service experiences

AI for Process

Streamline knowledge-intensive business processes that were previously too complex to automate with autonomous AI agents.

AI for Work

Empower every employee to work faster and smarter with AI.

Related Resources about Kore.ai XO

Kore.ai Smart Co-pilot for IVA Development

Smart suggestions and recommendations to quickly build, train and test IVAs.

Kore.ai Dynamic Conversations Based Language Models

Facilitating natural, human-like conversations by dynamically handling user requests.

Kore.ai Advanced Analytics

Intelligent metrics and insights for evaluating the performance of NLU and flows.

Google Contact Center AI

Delight your customers with human-like generative AI powered contact center experiences, lower costs, and free up your human agents’ time. Google Contact Center AI offers natural interactions that redefine the possibilities of AI-powered conversation.

Dialogic

Dialogic’s PowerMedia XMS is a highly scalable, software-only media server that enables standards-based, real-time multimedia communications solutions for IP Multimedia Subsystem (IMS), service provider, enterprise, VoIP, and WebRTC applications on premises or in the cloud. Built on 20+ years of software media processing experience, PowerMedia XMS is trusted by world-class service providers and large enterprises to power millions of rich media sessions.

Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

Related Resources

Your Roadmap to GenAI Success

Create your organization’s roadmap to generative AI success with this step-by-step implementation guide.

Choosing the Right GenAI Platform

The Ultimate Guide for Choosing the Right GenAI Platform

Own the conversation

Top 10 reasons to use Nuance MIX for Conversational AI applications.

Responsible AI: Crafting a Future with Ethics & Integrity

Ensure responsible AI with clear ethical guidelines. With experience from 400+ glob…

Related Products

Solutions

Reduce costs, improve operational efficiencies, and increase customer satisfaction while preventing fraud and improving communication awareness by proactively sending customers relevant information and more.

Packaged Applications

Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of custom engineering and can be deployed in the cloud or on-premises in just days.

Connectivity

Utilize marketing leading products such as Dialogic XMS or Twilio Edge or Diagenix Gatekeeper Assist to jump start your integrations.

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.