All Resources This white paper is intended to educate technical audiences on the ‘why’, ‘what’, and ‘how’ of a new end-to-end Deep Neural Networks (DNN) based ASR engine from LumenVox. • Why LumenVox made this investment is key to see the value of adopting the new engine• What we created will expand your thinking as […]
LumenVox, Deep Neural Networks in Speech Recognition Read More »
All Resources An estimated 110 million Americans are already using voice-enabled virtual assistants to accomplish basic day-to-day tasks, and that number is growing every year. As these tools become ingrained into peoples’ daily lives, voice interfaces powered by conversational AI will become the preferred way for many customers to interact with businesses, including financial institutions
Banking on Conversational AI Read More »
All Resources The LumenVox approach uses this VAD technology in both human speech detection as well as machine tone detection algorithms to filter out sounds that are not determined to be human speech or generated tones. This white paper is intended for sales engineers, account managers, project managers, and other decision makers who have an
Benefits of LumenVox Call Progress Analysis Read More »
All Resources We live in an age of voice-enabled everything. If consumers can dim the lights, check the weather and change the TV channel just by speaking, why can’t they request a refund or check the status of a flight in the same effortless way within your IVR? In this guide, we’ll show you how
Nuance’s Four Imperatives for IVR in the digital age. Read More »
All Resources Let’s be honest: when it comes to customer service in an omni-channel world, people only want to talk to someone as a last resort. In short, they want fast, easy experiences — and why shouldn’t they? Tesla drivers can summon their parked cars at the touch of a button, and anyone with a
IVR in an omnichannel world Read More »
