Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

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  • Partners
  • Resources
  • Support

packaged Applications

Voice Survey

Build and update your own post call IVR surveys in minutes.

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Ready-to-Run

Do you really understand the needs and drives of your customers? One way to make sure you do is to ask them, using call center or IVR-linked surveys customized for your specific needs. Voice Survey captures feedback from customers about your company products and services. It is simple to design, test, and publish surveys, and just as easy to analyze and measure the results in real-time.

  • No coding or development required
  • Surveys can be setup and modified in minutes via our intuitive web based UI
  • Great for contact center managers and admin personnel

 

Voice Survey

Our Voice Survey software allows our clients to easily create surveys that can be deployed over the phone. Voice Survey is easy to use and administer through a web browser interface. Administrative staff can quickly create surveys, monitor responses in real-time, and build custom summary reports to analyze results.

With Voice Survey, you will:

  • Gain increased visibility into customer service processes and performance by quickly capturing and analyzing customer feedback—and the context in which it was provided.
  • Improve first-call resolution rates, decrease escalations, and enhance customer satisfaction and loyalty.
  • Benefit from a reliable, easy to use system that allows you to quickly and easily create custom surveys.

A powerful, user friendly solution for:

  • Customer satisfaction and opinion surveys
  • Customer data collection
  • Field service data collection
  • Contests and promotions
  • Employee feedback and human resource data collection
  • Any issue requiring quick responses from a field of questions

Diagenix Voice Survey has a Web based, Mobile friendly design that supports the following configurations:

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View Diagenix - VoiceSurvey Datasheet

Strategic Partners & Resellers

At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.

Related Products

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Packaged Applications

Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of custom engineering and can be deployed in the cloud or on-premises in just days.

Voice, Digital, & Security Technologies

Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

Solutions

Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

Make the Right Choice

Transform the way you communicate with your customers by partnering with Diagenix.

Request A Free Demo
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