packaged Applications
Voice Survey
Build and update your own post call IVR surveys in minutes.
Ready-to-Run
Do you really understand the needs and drives of your customers? One way to make sure you do is to ask them, using call center or IVR-linked surveys customized for your specific needs. Voice Survey captures feedback from customers about your company products and services. It is simple to design, test, and publish surveys, and just as easy to analyze and measure the results in real-time.
- No coding or development required
- Surveys can be setup and modified in minutes via our intuitive web based UI
- Great for contact center managers and admin personnel
Voice Survey
Our Voice Survey software allows our clients to easily create surveys that can be deployed over the phone. Voice Survey is easy to use and administer through a web browser interface. Administrative staff can quickly create surveys, monitor responses in real-time, and build custom summary reports to analyze results.
With Voice Survey, you will:
- Gain increased visibility into customer service processes and performance by quickly capturing and analyzing customer feedback—and the context in which it was provided.
- Improve first-call resolution rates, decrease escalations, and enhance customer satisfaction and loyalty.
- Benefit from a reliable, easy to use system that allows you to quickly and easily create custom surveys.
A powerful, user friendly solution for:
- Customer satisfaction and opinion surveys
- Customer data collection
- Field service data collection
- Contests and promotions
- Employee feedback and human resource data collection
- Any issue requiring quick responses from a field of questions
Diagenix Voice Survey has a Web based, Mobile friendly design that supports the following configurations:
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Strategic Partners & Resellers
At Diagenix, we are committed to providing only the highest level of products and services to our customers through our long-standing strategic partnerships and alliances. Our domain expertise and unwavering commitment to a collaborative engagement approach yields the best solution offering in the market today. Be unstoppable and unapologetically efficient with the help of Diagenix.
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Make the Right Choice
Transform the way you communicate with your customers by partnering with Diagenix.