Nuance End of Life Critical Dates and: Diagenix replacement options

        • Core ASR and TTS

          If you’re looking to continue to capture your investment and stay on premise we offer several enterprise ASR and TTS engines from leading compaines.

        • Packaged Applications

          Our pre-built, feature-rich, lightweight packaged applications offer advanced capabilities without the hassle of a custom engineering that can be deployed in the cloud or on premises in days not weeks.

        • Connectivity

          We are continously building communication connections into market leading products that make it easier for you to take advantage of advanced technology. We are also committed to offering premise based communication platforms.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Generative AI Platforms

          Accelerate your ominchannel transformation and deployment with advanced Generartive AI, Speech Recognition offered by Kore.ai, Google, Microsoft and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
  • Support

Support

The importance we place on giving you superior support cannot be overstated. We recognize that our strength consists not only of our products, but our service as well. Dedicated, ongoing support helps you maximize your investment in our solutions.

Support Inquiry Form

To submit technical support inquiries and requests directly to our support department, please fill out the form below. All support requests will be acknowledged upon receipt. If you do not receive a confirmation message within 1 day, please contact our support department directly.

You can also visit our support site to manage existing support cases as well as create new tickets.

Visit Our Support Site

Customer Portal

Diagenix’s Customer Portal is a 100% cloud based user interface that allows actively enrolled customers the ability to log in and view their Nuance port utilization in real-time on any web compliant device including iPad, iPhone, etc. Accessing the portal is quick and easy—it can be set up and configured within 30 minutes. Once enrolled, the portal provides a user-friendly interface to access copies of maintenance and support certificates, license keys, event notifications, and more.

DGX Customer Portal - Datasheet

Available at no cost with an active Maintenance & Support Plan

Enroll Today
  • No separate server to install and maintain
  • No need to run reports to get utilization metrics
  • Automated notifications when a certain port threshold has been reached
  • Complete visibility to utilization from any web device
  • Zero administrative maintenance
  • Automated notifications 90, 60 and 30-day reminder emails that the M&S will be expiring
  • No logging to End Customer Network
  • Central location to access your M&S Certificates and License Keys

Reseller View

As a reseller, you can gain total visibility of all your customer’s usage in one central location, allowing you to view your customer’s Revele Port usage at a glance, as well as their M&S Certificates and Nuance License files. View of all your customer’s usage in one central location.

Support Certificates

View and download your current and expired support certificates. A centralized location for all current and expired support certificates.

Nuance Licensing

At a glance view of your Nuance products. View and download your Nuance license files. View Nuance products and download license files.

Revele Port Usage

Enable Revele for daily, weekly, monthly and yearly port utilization statistics.* At a glance port utilization statistics.

I cannot begin to tell you how instrumental your help has been to our success with our TeleResponse system upgrade and migration to new servers. Your professionalism, expertise, willingness to help have been in simple words, INCREDIBLE.
Blake HollingsworthMedtronic
Blake Hollingsworth
Thank you so much, Benjamin for your expertise, kindness and willingness to teach along the way. It is always such a pleasure to work with you. Thank you to you and all that are involved, too.
Peggy FarrellUtah Transit Authority
Peggy Farrell
“Per usual we appreciate the outstanding support you provide Ben.. This effort will help us remediate a couple different security things we are getting flagged on so we are looking forward to getting those pieces off of our security backlog.”
Todd HansonMedtronic
Todd Hanson
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