Diagenix SimpleSpeak v2.0 is now available; Making it even easier to create and manage audio files.

        • Voice, Digital, & Security

          Make effortless communication a reality with advanced speech recognition, virtual assistant, and biometric verification, and AI fraud prevention technologies from market leading companies.

        • Packaged Applications

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Connectivity

          We are continuously building communication connections into marketing leading products that make it easier for you to take advantage of advanced technologies.

        • Solutions

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Platforms

          Accelerate your omnichannel speech and digital application development and deployment with the latest advancements offered by Nuance MIX, Kore.ai Dialogic and others.

        • Consulting

          Rethink your strategy, optimize your process, and freshen your perspective across your customer service channels with the help of our team of experts.

        • Custom Application Development

          Rapidly produce high-quality, cross channel IVR and conversational speech applications and components with the latest marketing leading tools, quickly and cost effectively.

        • Tuning, Optimization, & Analytics

          Analysis, Tuning, and Optimization are at the core to our approach when delivering an application including continuous monitoring and tuning over time.

        • Tooling

          Kickstart your projects and streamline processes to deliver exceptional omni-channel applications on the platform of choice with the help of our team of certified experts.

        • Installation & Integration

          Our installation and integration services ensure solutions thrive within your environment and are connected to your back-end systems for optimal performance.

        • Software Engineering

          Our tailored contact center solution offerings help organizations of all sizes reduce costs, improve operational efficiencies, and increase customer satisfaction.

        • Maintenance & Support

          All bases stay covered with standard business hours coverage to 24/7 premium support from our experienced team of full stack engineers and technicians.

  • Cloud
  • Partners
  • Resources
  • Support

Digital

Kore.ai BankAssist

All Resources Say Hello to BankAssist from Kore.ai! An AI-native, omnichannel, conversational banking assistant that never sleeps and is always available 24/7 BankAssist understands over 400 common retail banking use cases from simple, single-turn questions (like a balance inquiry) to complex multi-turn conversations like reporting fraudulent transactions or a stolen credit card. Bank Assist is …

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Post Office Ltd. Delivers superior customer experience

All Resources Post Office Ltd., the UK’s leading retail postal service company, offers a wide range of home broadband and phone services. The company’s Telecoms division contact centre receives hundreds of different queries every day—from sales and billing to installation and technical support. Previously, all cases were handled by human agents using either phone or …

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Nuance details 11 Reasons why Retail chatbots fail and how to fix them

All Resources There’s no doubt that chatbots and virtual assistants can help any retail brand deliver stand-out shopping experiences. But it’s not as easy as spinning up a basic bot and letting it loose on your customers. First, you need to know what you want to achieve, what purchases, shopping recommendations, and order status/returns inquiries …

Nuance details 11 Reasons why Retail chatbots fail and how to fix them Read More »

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