Nuance End of Life Critical Dates and: Diagenix replacement options
End-of-Sale
For all those who have purchased through Cisco Solutions Plus, Avaya or Genesys the end of sale and availability and access for all Nuance products is June 30th, 2025.
Pending End-of-Life
All Nuance products are slated to be retired by June 30th, 2027-including its flagship Nuance Recognizer ASR (Automatic Speech Recognition) and Nuance Vocalizer TTS (Text-to-Speech) and Conversational AI.
How Diagenix Can Help
Diagenix is still able to offer:
1. Continued Sales and support of Nuance Recognizer
and Vocalizer TERM licenses up until June 30th, 2027.
2. Extended Maintenance and support beyond June 30th, 2027,
for all Customers who have Perpetual Licenses.
For those Cisco, Avaya and Genesys Customers you can
continue to source Nuance licenses and Support from Diagenix.
Looking To Replace your Nuance ASR and TTS while
Staying
on-prem?
As a Nuance Distributor and Reseller for the past 25 years our Reseller Echosystem Partners
and Customers rely on Diagenix every day to get the most out of their IVR and Speech solution
investment. We are committed to continuing the sale and support of enterprise ASR and TTS
for those Customer who are looking to stay on premise
Staying on-premise and replacing Nuance with one of our Alternative Solutions has many advantages such as:
Not having to re-write, integrate, and test your IVR Applications
Maintaining control over data security and compliance
Predictable licensing and Support costs
Not having to rely on a third-party cloud providers
Not having to re-train your employees on a new technology or set of tools
Easier to debug and support
Can create, modify and tune your Grammars
Which Alternative is Best for You?
Let Diagenix help you with selecting the right replacement solution when migrating off Nuance.
A Migration Option Guide is available for each alternative solution. ASR Recogntion Testing/Demos and TTS Audio Samples for recognition accuracy and quality of TTS is also available along with Pricing and TCO comparison of each alternative solution based on the number of ASR and TTS ports to be migrated.
Diagenix stands ready to guide your team through the migration process smoothly by offering remote Installation Services, Grammar verification and ongoing M&S when selecting one of our replacement options.