Financial institutions are continually challenged to find better ways to retain customers while reducing costs. Many banks and financial organizations are turning to speech driven voice applications to help improve the way information is delivered over the telephone while reducing the load on already over burdened call center resources.

Diagenix voice applications are built to run in any standards-based environment¹ so you can be sure that investments in your existing infrastructure are protected. All of our voice applications come with an extensive set of out-of-box capabilities such as advanced CSR handling and routing, data security, integration tools, and built-in logging and reporting.

Using our extensive library of application components Diagenix can quickly build custom voice applications tailored to meet a wide range of financial institution information requirements:

Sample Financial Applications
Account Information
Mortgage and Loan Information
Funds Transfers
Transaction History
Bill Payment
Credit Card Activation
Interest Rate Information
ATM and Branch Locations
Money Market, CD and IRA Information
Check Ordering
Credit Card Information
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In addition to being able to rapidly create custom applications to suit specific financial services based requirements, Diagenix also offers some proven ready-to-run voice solutions that have been targeted to financial services organizations. Teleframe® Vote-By-Phone™ is a hybrid voice- and web-based application for managing investor communications and proxy ballot services.

¹ Teleframe® voice products are designed to work with standards-based telephony equipment that support VoiceXML, SALT, and CCXML
Banking Application
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Auto Loan Application
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Credit Card Activation
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Credit Alert
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If you want to talk to someone about a specific application, or to ask about implementing an application for a specific industry, please contact us at: