Help When You Need It
When problems occur it's always good to have a dependable resource to call upon to help resolve the trouble. Diagenix
Maintenance and Support plans give you the peace of mind of knowing that a dedicated support team is available to
quickly answer your questions and resolve your difficulties whenever the need should arise.
Here are just a few of the features and benefits of our maintenance and support plans:
- Unlimited phone support
- Guaranteed response times and SLA's
- Full resolution capabilities
- Free upgrades to all Teleframe software and components
- Remote dial-in support
- On-site support and Inventory of parts
- Free application updates
We offer a tiered set of support offerings ranging from standard business hours coverage
to premium support with continuous 7x24, 7 days a week coverage. Our customers are able to select
the level of support that best fits their needs and complements their internal technical support staff.
Highlights of our support plans are shown below. Use our
Support Inquiries Page
for further information regarding support programs.
Our standard maintenance and support program offers support from 8 a.m. - 6 p.m. based on our customer's local time.
For additional hours of coverage, you may choose our Extended Support Program which provides you with professional service 24
hours a day, 7 days a week.
For holiday coverage and same day on-site support including faster response times.
All the benefits of our Premium plan, plus on-site support and 99.2% up-time guarantee.