Help When You Need It

When problems occur it's always good to have a dependable resource to call upon to help resolve the trouble. Diagenix Maintenance and Support plans give you the peace of mind of knowing that a dedicated support team is available to quickly answer your questions and resolve your difficulties whenever the need should arise.

Here are just a few of the features and benefits of our maintenance and support plans:

  • Unlimited phone support
  • Guaranteed response times and SLA's
  • Full resolution capabilities
  • Free upgrades to all Teleframe software and components
  • Remote dial-in support
  • On-site support and Inventory of parts
  • Free application updates

We offer a tiered set of support offerings ranging from standard business hours coverage to premium support with continuous 7x24, 7 days a week coverage. Our customers are able to select the level of support that best fits their needs and complements their internal technical support staff.

Highlights of our support plans are shown below. Use our Support Inquiries Page for further information regarding support programs.

Our standard maintenance and support program offers support from 8 a.m. - 6 p.m. based on our customer's local time.
For additional hours of coverage, you may choose our Extended Support Program which provides you with professional service 24 hours a day, 7 days a week.
For holiday coverage and same day on-site support including faster response times.
All the benefits of our Premium plan, plus on-site support and 99.2% up-time guarantee.
Unlimited Phone Support
Guaranteed Response Times and SLA's
Full Resolution Capabilities
Free Upgrades for all Teleframe® Software & Components
Remote Admin and Support Capabilities
On-Site Support and Parts Inventory
Free Application Updates
If you want to talk to someone about a specific application, or for more information about the professional services we offer, please contact us at: