Organizations of all shapes and sizes can benefit from the diverse opportunities that are possible once the content trapped within audio files is set free in the form of a highly accurate transcription. For example, adding transcription to the large amount of audio content within an organization'’s call center can provide rich customer insights, improve service, and promote script adherence and compliance. Free form survey responses can be turned into actionable data and speech & text analytics can be super-charged.

Outside of the contact center, opportunities abound from adding fast transcription to broadcast media in order to understand and analyze what is being said in near real-time worldwide to fully transcribing audio and video assets for rapid searching and indexing to transcription of conference calls, courtroom proceedings, and interviews. Once Nuance Transcription Engine converts the audio into a text transcript, sophisticated analytics can be employed to support any number of desired use cases.

Nuance Transcription Engine is the most accuaret in the industry

Benefits of Nuance Transcription Engine Include:

  • Unlocks the latent value of large treasure-troves of multi-speaker audio files by converting those files into highly accurate transcriptions
  • Enables the organization to apply any number of additional analytical applications to the transcriptions to generate actionable insights and business value
  • Flexible technology that can be used standalone in a workflow or integrated into a broader product offering
Two output formats - human-readable and searched-optimized lattice
Multiple speakers identified
Time stamped words
Meaningful probability of best choice and alternative words
Non-speech detection
15 languages and 30 dialects supported with additional languages rolling out on a regular basis
Nuance Transcription Engine
Download PDF File
If you want to talk to someone about a specific application, or for more information about the products we offer, please contact us at: