Whether it connects to a PBX or to an IVR platform, SpeechAttendant allows callers to speak the name
of a person, department, service, or location and be automatically transferred to the requested party without the hassle of searching for phone numbers or waiting to speak to an operator.
Most Accurate, Voice-Driven Auto Attendant Solution
With SpeechAttendant organizations can route callers through menu-driven options and provide frequently
requested information such as operating hours, mailing address, and driving directions to callers.
By offering your callers the convenience and ease of use of a speech-enabled auto attendant system,
your organization will reap the benefits of decreased telecommunications costs, increased employee
productivity, and an enhanced corporate image.
Internally the voice recognition software will allow employees, via voice command, to connect directly
to other employees within your organization, thus bypassing front-desk staff and freeing them to better
manage incoming public calls. Remote employees can connect directly to colleagues simply by saying their
colleague's name, without having to know extensions. Managers can create call priority levels and define
rules to escalate emergency calls.
Nuance SpeechAttendant Availability Notice
This document provides the availability status, support status, and transition dates for Nuance SpeechAttendant. “On or After” indicates an earliest possible transition date when a specific date has not yet been established. Nuance product availability and support policy, including relevant terms, are defined in the governing license agreement. Exceptions to this policy, including the availability or support stated herein, must be granted in writing by Nuance via Diagenix.