Apr. 23 2002—
Norwell, MA - Diagenix Corporation announced today that it has become a member of the VoiceXML Forum. The VoiceXML Forum is an industry organization founded by AT&T, IBM, Lucent Technologies and Motorola, and is chartered to establish and promote the Voice eXtensible Markup Language (VoiceXML) as a standard essential to making Internet content and information accessible via voice and phone. With the backing and support of these three world-class founders, and the support of leading Internet and speech industry players, the VoiceXML Forum is uniquely positioned to make voice- and phone-enabled Internet applications a near-term reality.
Most people are familiar with automated telephone services. These services allow users to retrieve information such as bank balances, flight schedules, and movie show times from any telephone. The explosive growth of the Internet and World Wide Web technologies has shifted the landscape for providers of traditional phone services to a new set of customers accessing information and services through the Web. While in most cases customers still access automated services through the phone, providers are finding it easier to build new services that exploit the power of Web technology.
VoiceXML provides the best of both worlds. Providers, by expressing automated voice services using a markup language like VoiceXML, can open up their new Web services to customers using voice interfaces, such as the telephone. Developers can build automated voice services using exactly the same technology they use to create visual Web sites, significantly reducing the cost of construction and delivery of new capabilities for the traditional phone customer.
Diagenix is an innovative voice application company that provides enterprise-class voice, speech, and IVR solutions
that enable organizations to provide anytime, anywhere access to information and resources
over the telephone and via the internet. Diagenix makes voice- and web-based services strategic tools for
improving customer service, reducing costs, and improving workforce productivity. Our customers include
FORTUNE 500 organizations throughout the U.S. and Canada as well as government agencies. Diagenix products
and services are sold and distributed through a direct sales organization and through select business partners.
For more information about Diagenix and its products and services, please visit our website at
or call us at 781-871-6624.