Oct. 06 2014—
-- Web Based Configuration, No Coding, and Mobile Visibility --
Norwell, MA - Diagenix Corporation today announced the availability of a comprehensive Voice Survey platform that fully integrates with any standard VoiceXML 2.0 (and above) browser, including Cisco’s UCCX and UCCE environments, as well as Avaya’s VoicePortal. The Voice Survey platform provides an intuitive web-based, mobile-friendly UI that shifts the development and assembly of IVR surveys from a programmer who has to develop a one-off custom IVR Survey to a contact center admin person or manager who can simply set up and assemble a custom survey with multiple questions and types within minutes via Voice Survey's step-by-step easy to use web UI. Relevant performance metrics, survey results, and customer feedback via audio messages are available in real-time and can be viewed and listened to on any mobile-friendly smartphone or tablet.
The Voice Survey platform fully supports pre-recorded prompts that can be uploaded via the UI for deployment in touch-tone (DTMF) only environments. In addition, support for Nuance’s Recognizer (ASR) and Vocalizer (TTS) technologies, along with multi-language capabilities, have been integrated to support a wide range of deployment types and use cases.
The Voice Survey platform ships standard with three generic English-language surveys and one Spanish-language survey, with each including professionally recorded prompts. These generic surveys can be duplicated and modified within the UI as a quick way to get started. Sample applications for integration with UCCX, UCCE and Avaya Voice portal are also included to provide for ease of installation.
"In today's contact center environment, the speed at which information is received and analyzed is critical to gaining an insight into a customer's perception of your product or service. Therefore, when you need to quickly solicit feedback from your customers, waiting for weeks or even months to roll out an IVR survey just doesn't make sense,” says Anton Arapoff, at Diagenix Corporation. “Successful organizations are continually looking for feedback from their customers, and this feedback can only take place when you have a flexible and quick way to monitor your customers' input. Voice Survey removes the coding barrier, and empowers a non-technical person to quickly set up, test, deploy and begin monitoring survey results within minutes. This enables decision-makers to proactively make real-time decisions, thereby maximizing the potential of revenue-generating services and further improving their customer's overall experience."
For more information visit diagenix.com/voicesurvey
Diagenix is an innovative voice application company that provides enterprise-class voice, speech, and IVR solutions
that enable organizations to provide anytime, anywhere access to information and resources
over the telephone and via the internet. Diagenix makes voice- and web-based services strategic tools for
improving customer service, reducing costs, and improving workforce productivity. Our customers include
FORTUNE 500 organizations throughout the U.S. and Canada as well as government agencies. Diagenix products
and services are sold and distributed through a direct sales organization and through select business partners.
For more information about Diagenix and its products and services, please visit our website at
or call us at 781-871-6624.