DIAGENIX AWARDED $9.7M BPA FOR CALL CENTER TECHNOLOGY OVER THE NEXT 5 YEARS
Apr. 30 2010—
Norwell, MA…Diagenix Corporation (DGX) announced today that it has been awarded a $9.7M Blanket Purchase Agreement (BPA) by Defense Finance and Accounting Service (DFAS). The BPA encompasses all Call Recording Application (CRA) requirements requested by DFAS over the next 5 years. All CRAs installed at DFAS shall be standardized across all DFAS locations to satisfy DFAS’s Contingency of Operations Planning (COOP), and to provide for reduced operating costs, and shared maintenance plans.
CRA is the DFAS moniker based on the initial system installed December, 2009 that provides a variety of capabilities to the Cleveland contact centers including but not limited to full-time recording, screen capture, quality monitoring, agent testing, workforce management and reporting. During the term of the BPA, DFAS will have the option of purchasing a wide range of CRA related technology from Diagenix included but are not limited to: Diagenix Teleframe servers and telephony equipment, Envision software and agent licenses, installation, training and maintenance services.
The people of the Defense Finance and Accounting Service (DFAS) take pride in serving the men and women who defend America. DFAS takes there contribution to national defense seriously. DFAS works hard to fulfill the important fiscal responsibilities entrusted to us by the American taxpayers and to ensure the resources they provide are accounted for properly. In facial year 2006, DFAS paid 145.3 million pay transactions (5.9 million people), made 7 million travel payments, paid 13.8 million commercial invoices, posted 57 million general ledger transactions, managed military retirement and health benefits funds totaling $255 billion, made an average of $424 billion in disbursements to pay recipients, managed $20.9 billion in foreign military sales (reimbursed by foreign governments) and accounted for 878 active DoD appropriations.
Envision Telephony, Inc. is a global, award-winning provider of software and services that improve performance from the contact center to the enterprise. The company’s flexible, integrated solutions enable customers to consistently deliver legendary customer experiences by improving agent, contact center and enterprise performance. Envision’s software includes analytics, performance management, workforce management and Click2Coach® (composed of Envision Quality Monitoring™ and Envision eLearning™). The company’s solutions are deployed across thousands of desktops in both telephony and a back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results.
Diagenix is an innovative voice application company that provides enterprise-class voice, speech, and IVR solutions
that enable organizations to provide anytime, anywhere access to information and resources
over the telephone and via the internet. Diagenix makes voice- and web-based services strategic tools for
improving customer service, reducing costs, and improving workforce productivity. Our customers include
FORTUNE 500 organizations throughout the U.S. and Canada as well as government agencies. Diagenix products
and services are sold and distributed through a direct sales organization and through select business partners.
For more information about Diagenix and its products and services, please visit our website at
or call us at 781-871-6624.