Custom Application Development
Having trouble finding a packaged voice application that does exactly what you need? If so, let
Diagenix help you build a completely customized voice application in less time—and for less
money—than you could develop in-house. We couple a highly skilled staff of engineers with
years of experience
to rapidly produce high-quality, full-featured IVR and speech applications in a fraction of the
time of competing approaches.
Our custom applications are not stripped-down, one-off solutions that require countless hours of
custom programming to implement. We produce robust, feature-rich applications that include
advanced functionality such as integrated logging & reporting, configurable transfer gates,
voice or DTMF operation, flexible user interface modules, and much more. Our goal is to get
your application up and running in the shortest time possible-without requiring an open-ended
commitment to ongoing consulting.
Diagenix Custom Voice Application Development
A Perfect Fit
Diagenix provides a distinct advantage over competing service providers with the way we
approach the custom development process. Our process starts with a thorough evaluation of
the project requirements so that an assessment can be made about how much new functionality
needs to be developed and how much is already on-the-shelf in our extensive application library. Once
complete, we offer one or more development options ranging from a fully-custom application to
a semi-custom packaged application solution. Each approach has different time and cost advantages. The
bottom line is that you can be sure to get a solution that is ideally suited to your requirements.
Proven Approach
Getting your voice project off and running is simplified with the guidance of a dedicated
project manager and professional staff with years of experience. We will help you every
step of the way to ensure we fully understand your voice application requirements and
caller needs. Once your custom voice application is up and running we will pro-actively
monitor and provide usability feedback to ensure you are getting the most out of it.
Tuning services are also available to even further improve the caller experience and
overall retention rates.
Diagenix custom voice application development services cover all aspects of the development process:
- Collaboration
- Requirements Gathering
- User surveys and feedback
- Design
- Application user interface design and persona
- Application flow and navigation
- Development
- VoiceXML & CCXML Application Development
- Integration
- Speech, Text-to-speech, FAX, SMS, HTML and other device integration
- Data field mapping and backend integration
- Deployment
- Application tuning
- Platform portability
- Load testing
- User acceptance testing
- Documentation & Reports
