Diagenix is a Nuance Master Reseller and Cisco® Certified Registered Partner.
Understanding the critical steps and components needed to successfully integrate
your Cisco® UCCX or UCCE with Nuance Enterprise Speech Technology is where Diagenix
excels. Our dedicated engineering and support staff is highly skilled and has
extensive domain experience in the following areas:
- Nuance Enterprise Speech Technology (ASR, TTS and Voice Verification)
- Cisco UCCX setup and integration with Nuance including High Availability (HA) configurations
- Cisco UCCE setup and integration with Nuance including HA configurations
We�ve deployed and are supporting the following UCCX/Nuance configurations:
UCCX Single-Server Non-High Availability Deployment Model over LAN
UCCX Two-Server High Availability Deployment Model over LAN
UCCX Two Sever High Availability Cisco Unified CCX over WAN
Diagenix also provides a full range of IVR Application services including UI script design, VoiceXML development,
UCCX Script Editor development, CVP development, testing, deployment, tuning and on-going support.