Diagenix Call Center Outsourcing Services offer a scalable on-demand skilled workforce without the headaches typically
associated with an in-house call center. We combine the resources of strategic partners representing over 300 customer service representatives
located in four call centers throughout the US and Canada, with a common networked telephone system
to form a large virtual operation center that offers our customers a way to outsource some, or all, of their
call center operations.
A Single-Point-of-Contact Distributed Workforce
Diagenix Call Center Outsourcing Services is a unique approach to addressing many of the challenges call centers are facing today.
With in-depth experience in advanced client facing technologies such as multi-channel self-service, and with over fifteen years of successful
call center implementations, Diagenix has the expertise and ability to support a wide variety of call center requirements such as:
- Inbound customer service
- Outbound predictive dialing and sales functions
- Outbound notification
- New customer enrollments
- Customer account maintenance
- Dispatching service
- Credit inquiries
- Scheduling services
Advanced Technology
Use of our Teleframe Voice Application Platform and Custom Voice Applications hosted in our datacenter enables your customers and prospects
access to information by touch-tone or voice commands 7x24. Additionally features such as CTI screen pops, ACD and call routing, e-mail,
text chat and web access can be blended into one distributed call center network.
