Diagenix is a leading Nuance master reseller with core domain expertise in Nuance enterprise
technology including the sale, installation and support of Nuance products. These intelligent self-service solutions employ
natural language understanding and speech recognition to simplify the customer experience,
resulting in customer service that is easy, fast and effective. Companies around the world rely
on Nuance speech enabled self-service solutions ‐ combining innovative technologies and
deep services expertise to automate a wide variety of customer interactions.
Nuance Recognizer: Speech Recognition
Nuance Recognizer features the industry's highest recognition accuracy, producing natural conversations for the effortless, proactive and intelligent self-service experience your customers expect. As the core of our contact center automation solutions, Nuance Recognizer is built on years of industry-leading expertise, now enhanced with advanced technologies like deep neural networks and machine learning. Our eleventh-generation Automatic Speech Recognition (ASR) engine is designed to deliver better customer interactions, reduce frustration, and improve customer satisfaction by producing intuitive, human-like dialogue at reduced cost.
An advanced, flexible, enterprise-level Tex-to-Speech solution, Nuance Vocalizer delivers intelligent self-service for organizations of all sizes and complexities. Vocalizer enhances the contact center experience by enabling more human, personalized customer interactions. It also reduces costs by facilitating more automation of calls across web, mobile and IVR.
Nuance VocalPassword is a biometric speaker verification system that verifies a speaker's identity using
acquired voice samples. Samples of the caller's voice are converted into voiceprints, or unique algorithms
based on the specific characteristics of the voice, which are even more unique than fingerprints. With
this product, enterprises will benefit from reduced call times, increased security and an improved customer
SpeechAttendant is the most accurate and natural voice-driven auto attendant solution. Organizations
can route callers through menu-driven options and provide
frequently requested information such as operating hours, mailing address, and driving directions to
callers. By offering your callers the convenience and ease of use of a speech-enabled auto attendant
system, your organization will reap the benefits of decreased telecommunications costs, increased employee
productivity, and an enhanced corporate image.
Nuance Transcription Engine: Transcribe Audio Data
Do you know how much value is locked up in your audio files? Find out with highly accurate transcription from Nuance. Transcribing audio content within your call center provides rich customer insights to help improve service and promote script adherence and compliance. Free form survey responses can be turned into actionable data and your speech and text analytics can be supercharged.
Nuance is a leading provider of speech and customer interaction solutions for businesses and consumers
around the world. Its technologies, applications and
services make the user experience more compelling by transforming the way people interact with information
and how they create, share and use documents.
Every day, millions of users and thousands of businesses experience Nuance's proven applications and
Nuance automates 8 billion call interactions a year, in more than 3,000 customer care installations
Nuance has more than 800 speech scientists and engineers
Nuance offers a professional services organization of more than 1000 solutions experts
Nuance has an IP portfolio that includes more than 1000 patents and patents pending
Nuance customer interaction solutions support more than 54 languages and dialects
Nuance has 90% market share in automated directory assistance
Nuance speech recognition and Nuance text-to-speech solutions are on more than 250 million devices
Nuance maintains one of the world's largest libraries of speech data