Let Diagenix take the complexity out of building and deploying
your next mission-critical voice application by using one of
our packaged solutions. We offer a number of
industry-specific applications that are ready-to-run out-of-the-box
using most standards-based voice environments¹. Our applications are
feature-rich, battle-tested, and very affordable. We differentiate
ourselves by using a powerful integrated common services platform that
has been designed to provide each application with a comprehensive set
of core functionality that can be easily adapted to new environments,
new applications, and to meet new requirements.
Flexibility & Affordability
Teleframe® voice applications come preloaded with features and components
that have been designed to get you up and running within weeks—not months.
We can provide all the necessary hardware and software as a single self-contained
solution or you can choose to deploy our voice applications using your own standards-based
VoiceXML, SALT or CCXML platform thereby leveraging your existing investment and further
lowering your TCO. We also offer
hosting and customization services for all of our
application packages which gives you the ultimate flexibility when trying to decide
the best way to add IVR and speech capabilities to your organization.
The Teleframe® Difference
All of our voice applications feature the power of the
Teleframe® Voice Application Platform,
a standards-based IVR and speech services environment, which provides each application
with a feature-rich base set of functionality, tools, and components.
This approach means that one-off solutions are a thing of the past since every application
is free to re-use any or all of the features provided in the base environment as needed.
Some key features provided by the
Teleframe® Voice Application Platform:
- Standards-Based—Runs Anywhere¹
- Extensive Application Function Library
- Reusable User Interface Component Library
- CTI Support
- Data Integration Tools
- Comprehensive Logging & Reporting
- Integrated Monitoring & Alerting²
- Command & Control Tools
- Seamless DTMF or Speech Operation
The Case For Speech
Good speech-enabled voice applications offer interaction advantages and capabilities that well-designed touchtone voice
applications simply can't match. While these advantages can translate into higher automation rates, the promise of
speech-enabled applications doesn't always pay off. Many vendors will claim that they can save you a lot of money by simply
upgrading your legacy IVR systems and touchtone voice applications to speech. The truth is speech is not
always the best approach. In fact, a study done by Forrester³ found that well designed touch-tone voice applications
with automation rates above 32% may see no improvement or even a decline in automation usage rates when moving them to speech.
At Diagenix our approach is to make all of solutions support both technologies—touch-tone/DTMF and speech—and not
penalize you for selecting one approach over the other. You can choose the technology that's right for you today and be confident
that your investment is safe if you should ever need to change your mind.
