Nuance Vocalizer is the leading speech output solution converting any written text into spoken output. Vocalizer generates high quality speech by seamlessly combining dynamic text-to-speech with pre-recorded audio and tuned text-to-speech segments. Nuance Vocalizer is the complete spoken output engine that can be integrated with any Unified Communication System or Telephony Environment that supports MRCP. It automates more calls by speaking information that would otherwise have required transferring the call to a customer service representative to read. Nuance Vocalizer avoids patchwork prompts by blending high quality text-to-speech with pre-recorded audio for seamless conversations with callers. With Nuance Vocalizer, you can always tell your callers what they need to hear.
The product is currently available for use in either a Real–time IVR or Telephony environment or for Audio File generation for later playback as indicated below by product name:
- Nuance Vocalizer for Network – for use in Real–time IVR or Telephony environments
- Nuance Vocalizer Studio – for use in tuning dictionary and active prompts within Vocalizer Basic and Network
- Nuance Vocalizer Studio Offline – for use in Audio File generation outside of a Real–time IVR or Telephony environment.
Avoid Unnecessary Transfers
Sometimes a caller needs to hear dynamic information that's tough to pre-record with voice talent such
as names, addresses or information from a database. Vocalizer's text-to-speech capabilities can read
back that information as part of an automated system, saving a transfer to an agent to complete the task.
Automate More Calls
Research has shown that callers are more likely to complete an automated call when they hear information
such as names and addresses read clearly by a single voice. Callers who hear “patchwork prompts” of multiple
voices with poorer quality text-to-speech are distracted by the mixed voices and are more likely to opt-out
Lower Implementation and Operational Costs
Simplify application development by managing recorded prompts and computer-generated speech through one unified interface
Nuance Vocalizer Availability Notice
This document provides the availability status, support status, and transition dates for Nuance Vocalizer. “On or After” indicates an earliest possible transition date when a specific date has not yet been established. Nuance product availability and support policy, including relevant terms, are defined in the governing license agreement. Exceptions to this policy, including the availability or support stated herein, must be granted in writing by Nuance via Diagenix.