The Right Tools For The Job

Diagenix understands the important role that reliable systems and development tools play in any successful enterprise voice solution. With that in mind, we offer a number of tools and voice servers to help get your voice application deployed quickly and effectively. These tools can be deployed together as a tightly integrated solution, or they can work independently in systems that include platform components from other vendors. Our commitment to vendor neutrality paves the way for you to pick and choose what is best for you to meet your objectives without being locked into a single vendor solution.

The Teleframe® Voice Gateway is a standards-compliant server that manages telephony, automatic speech recognition (ASR), text-to-speech (TTS), DTMF, third party or custom services, media, and other needed resources. The browser includes a VoiceXML and SALT compliant interpreter with speech and telephony integrations to minimize development time and costs.

Teleframe® ControlCenter allows system administrators to control and monitor multiple distributed installations of voice applications in real-time from a centralized management console. This centralized management lowers operating costs and helps customers achieve maximum performance and the most value from their system investment.

Teleframe® InfoCenter is an analytics and reporting system that provides technical, administrative, and business users with the information they need to make decisions. Teleframe® InfoCenter enables users to:

• Capture end-to-end data about every call in real time
• Examine every aspect of caller activity
• Extract and summarize the data they care about
• Translate this data into actionable knowledge

Teleframe® AppCenter is an integrated development environment that includes a GUI-based application builder and a management server that provides versioning, logging, and dynamic code generation. Application developers can use Teleframe® AppCenter to dramatically shorten the design and coding time necessary to create new applications.

We offer a full range of systems and servers for deploying mission-critical voice applications and services. We provide pre-configured Intel-based telephony servers designed to meet a wide range of user requirements and configuration options for traditional DTMF IVR, voice applications, Fax and Web solutions.