Features At A Glance:

OnCall™ for Insurance comes loaded with features designed to get you up and running quickly:

	Life	Annuity	Group & Health
Application Features
Entry - Policy Number, SSN, TIN and Other ID
Multi Policy Support
PIN/Password Entry
Automatic and Manual PIN/Password
Interest Rate
Accumulation Value
Cash and Surrender Value
Unit Value
Individual Fund Values
Fund Transfers
Agent Access & Restriction Capabilities
Statements and Forms via FAX
Loan by Phone
Agent Commission Information
Transfer Call to Service Representative
Fund Re-allocation
Claim Status Information
Payment Information
Loan Value
Beneficiary Information
Dividend and Withdrawal Information
Policy Issue Date
EFT Payment Information
Death Benefit/Face Amount
Customized Business Rules
Order an ID Card
Enrollment & Eligibility Information
Billing and Premium Information
Change of Address
Holiday and After Hours Message
Hot Message Support
Custom Voice Prompts
Text-to-Speech
CTI Support
Advanced HTML Reports
Last Five Transaction
Dividend Information
General Information
Change Coverage
Patient Eligibility

Optional

Included

The Ultimate Call Center For Insurance

OnCall™ for Insurance provides immediate access to a wide range of insurance-based functionality using automated self-service. If you don't see a required feature or function, in many cases we may already have built something similar for another customer, otherwise it's usually quick and easy for us to add it in using our extensive library of building blocks and components.

OnCall™ for Insurance can significantly reduce your implementation and development times by delivering a packaged ready-to-run voice application that has been proven through years of service. For companies that already have the development resources and want to take full control of their voice applications, we are here to support you every step of the way. Our solutions are deployable on any standard VoiceXML platform and we can provide you with as much or as little help as you need to get things up and running.

Flexibility Through Innovation

Designed from the ground up utilizing open standards such as VoiceXML, our series of voice applications are packaged vertical-market voice solutions that can be quickly deployed to meet industry-specific support challenges. All voice applications can be configured to be either 100% speech or touchtone driven or to use any combination of the two technologies. Our unique approach protects your software investment and eliminates the risks associated with selecting the best voice technology now or in the future.