Powerful—Reliable—Affordable

All Teleframe® IVR applications are built using standard PC-based hardware and Intel/Microsoft telephony tools and software. These applications are responsible for processing millions of calls annually and are currently deployed in some of the largest Insurance and financial institutions in the US and Canada. Each of our Teleframe® IVR applications come packaged with an extensive set of features, professionally recorded voice prompts and over 100 different modules and features to choose from. If needed, customization services can be provided to further enhance the applications to meet your exact specifications.

Teleframe® IVR applications have been time-proven and refined through years of user feedback—you can be confident that they will perform reliably from the first day that they are installed.

Your Investment Is Protected

Your investment in a Teleframe® IVR application is protected by Diagenix—we stand behind all of our IVR and speech solutions and offer a full range of service and support packages to meet any budget. We help make it easy to choose a IVR application by providing an easy migration path to the latest Teleframe® systems and software. Start out with an entry-level system and seamlessly move to more advanced solutions as your requirements change. Our maintenance and support options provide hardware and software migration options and upgrade discounts.

The Uni/Voice™ IVR Application is vertical-market solution designed specifically for organizations that sell, administer, or maintain variable and fixed annuity blocks of business. Uni/Voice™ provides 7x24 telephone access to a wide range of policy information, including transaction processing for policyholders, agents and brokers.

Features At A Glance:

• Unit Value Information
• Interest Rates
• Policy Cash & Surrender Values
• Individual Fund Values
• 1-to-1 & 1-to-many Fund Transfers (Using $ or % method)
• Agent Access & Restriction capability
• Loan by phone
• Automatic/Manual PIN Changes
• Transfer caller to service representative
• Customized business rules
• Detailed statistics/reporting
• Custom voice recordings
• Fund Reallocations
• Quick- keys
• Skip forward/back list navigation
• Agent commission information
• And much more..

The Uni/Life™ IVR Application is designed for insurance and financial service organizations that sell, administer, or maintain traditional life insurance blocks of business. Uni/Life™ provides around-the-clock telephone access to a wide range of policy information and transaction processing functionality.

Features At A Glance:

• Cash Value
• Account Value
• Death Benefit/Face Amount
• Loan Value
• Beneficiary Information
• Dividend Information
• Payment Received Information
• Withdrawal Information
• Current Rate of Interest
• Check Payment & Receive Information
• Request Annual Statement
• Most Recent Payment/Transfer on file
• Duplicate Quarterly Statement Requests
• Policy Issue Date
• EFT Payout Information
• And more..

The Uni/Group™ IVR Application is specifically designed for insurance and financial service organizations that sell, administer and maintain group products such as Health, Dental, Disability & Non-Disability Insurance. Uni/Group™ provides unmatched 7x24 telephone access to a wide range of account information, including transaction processing for shareholders, agents and brokers.

Features At A Glance:

• Claim Status Information
• Payment Information
• Billing & Premium Information
• Enrollment & Eligibility Information
• Statement & Forms
• Quotes

The Uni/Mutual™ IVR Application is designed for insurance and financial service organizations that sell, administer and maintain mutual funds or equity-based products. Uni/Group™ provides unmatched 7x24 telephone access to a wide range of account information, including transaction processing for shareholders, agents and brokers.

Features At A Glance:

• Fund values
• Portfolio Information
• Payment Information
• Last five transactions
• Statement & Forms via Fax
• Quotes
• And More..