DIAGENIX SELECTED TO CREATE OUTAGE MANAGEMENT IVR SYSTEM FOR ROCHESTER PUBLIC UTILITIES
Aug. 30 2013—
Norwell, MA…Diagenix Corporation (DGX) announced today that it has been selected to create an automated outage management Interactive Voice Response (IVR) telephone system for Rochester Public Utilities. RPU’s approximately 42,000 electric customers will be able to use the system to report a service outage over the phone and request a call back when the outage has been restored.
The Minnesota electric company has added the automated outage reporting solution which will help them continue to meet their customers' needs, particularly during storms and other events that may disrupt power system operations.
The IVR will benefit the customer by allowing them to quickly and easily report an outage with no wait time, while freeing up time for the call center personnel to service non outage related calls.
Rochester Public Utilities (RPU) is a municipally-owned utility which provides electric and water service to the greater Rochester Area. RPU serves approximately 42,000 electric and 32,000 water customers in an area of 47 square miles. The Public Utility Board’s mission is to perpetuate municipal ownership of the utility systems which it is authorized to manage, control and operate. Learn more at www.rpu.org.
Diagenix is an innovative voice application company that provides enterprise-class voice, speech, and IVR solutions
that enable organizations to provide anytime, anywhere access to information and resources
over the telephone and via the internet. Diagenix makes voice- and web-based services strategic tools for
improving customer service, reducing costs, and improving workforce productivity. Our customers include
FORTUNE 500 organizations throughout the U.S. and Canada as well as government agencies. Diagenix products
and services are sold and distributed through a direct sales organization and through select business partners.
For more information about Diagenix and its products and services, please visit our website at
or call us at 781-871-6624.