Nov. 05 2012—
Norwell, MA… HealthPlan Services, the largest independent provider of sales, service, retention and technology solutions to the insurance and managed care industry announced today that it has selected by Diagenix (DGX) to create Interactive Voice Response (IVR) applications for the company’s self-service phone systems.
HealthPlan Services required a revamping of its existing and dated self service payment by phone IVR application as well as a major update to numerous additional IVRs. By partnering with Diagenix, HealthPlan Services is able to offer their customers a high quality, efficient, user-friendly, self-service phone applications. This improved service will serve more than 5,000 customer interactions every day and provide callers with the information they require, at a consistent level of quality, at any time of day.
About HealthPlan Services HealthPlan Services
HealthPlan Services (HPS) is the largest independent provider of sales, service, retention and technology solutions to the insurance and managed care industry. Since 1970, HPS has offered customized administration and distribution services to insurers of individual, small group, voluntary and association plans, as well as valuable solutions to thousands of brokers and agents. HPS' proprietary, scalable technology provides innovative consumer-facing solutions that are turnkey self-service tools for insurance carriers and distribution partners. HPS offers an ever-expanding array of services to a diverse and growing client base, and administers products that include medical (PPO, HMO, indemnity, consumer-driven), dental, vision, life, disability, cancer, critical illness, accident, long-term care, limited medical, as well as various other ancillary insurance. HPS is committed to providing extraordinary service to its customers.
Diagenix is an innovative voice application company that provides enterprise-class voice, speech, and IVR solutions
that enable organizations to provide anytime, anywhere access to information and resources
over the telephone and via the internet. Diagenix makes voice- and web-based services strategic tools for
improving customer service, reducing costs, and improving workforce productivity. Our customers include
FORTUNE 500 organizations throughout the U.S. and Canada as well as government agencies. Diagenix products
and services are sold and distributed through a direct sales organization and through select business partners.
For more information about Diagenix and its products and services, please visit our website at
or call us at 781-871-6624.