PGW SELECTS DIAGENIX TELEFRAME TELEPHONY SERVERS AND HIGH AVAILABILITY SUPPORT SERVICES TO KEEP ITS CALL RECORDING SOLUTION RUNNING SMOOTHLY
Feb. 09 2010—
Norwell, MA…Diagenix Corporation (DGX) announced today that Philadelphia Gas Works (PGW) has selected Diagenix Teleframe 700 and 900 series high availability telephony servers to be the foundation of Envision Centricity call recording solution. The TF700 and TF900 series servers are designed for high-performance mission-critical enterprise class telephony applications. Built to withstand the most demanding requirements these servers offer the best combination of dual Intel Xeon 5500 series processors, N+1 redundant power, hot-swap SAS or SATA drives supporting RAID levels 0, 1, 5, 6, 10, 50, 60 storage strategies as well as supporting a wide range of telephony card configuration with up to 16 PCI-x or PCI-e slots that can accept full-length, full-height cards.
In addition, PGW is relying on DGX 24x7x365 remote monitoring and remediation services to proactively monitor and manage the health of each Teleframe server by provide alert notification in the event of a component failure, patch management, remote access, anti-spam/virus protection and on-site support.
Founded in 1863, The Philadelphia Gas Works (PGW) is owned by the City of Philadelphia and is the largest municipally owned gas utility in the country. It manages a distribution system of approximately 6,000 miles of gas mains and service pipes supplying approximately 500,000 customers. PGW’s operations are managed by a non-profit corporation, the Philadelphia Facilities Management Corporation (PFMC), which is appointed by the Mayor of Philadelphia.
Diagenix is an innovative voice application company that provides enterprise-class voice, speech, and IVR solutions
that enable organizations to provide anytime, anywhere access to information and resources
over the telephone and via the internet. Diagenix makes voice- and web-based services strategic tools for
improving customer service, reducing costs, and improving workforce productivity. Our customers include
FORTUNE 500 organizations throughout the U.S. and Canada as well as government agencies. Diagenix products
and services are sold and distributed through a direct sales organization and through select business partners.
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